Job Description, Duties, Interview Questions and Salary For Assistant General Manager in Hotels
The role of an Assistant General Manager or Assistant Hotel Manager is crucial in ensuring the smooth operation of a hotel or resort. They work closely with the General Manager to oversee the daily operations of the property, including managing staff, ensuring excellent customer service, and maintaining the overall quality of the guest experience.
Assistant General Managers or Assistant Hotel Managers also play a key role in developing and implementing strategies to improve the hotel’s overall performance. This can include everything from developing new marketing initiatives to improving operational efficiencies and reducing costs.
In addition to their managerial duties, Assistant General Managers or Assistant Hotel Managers are often responsible for interacting with guests and addressing any concerns they may have. They must be personable and have excellent communication skills, as they will be working with staff at all levels of the organization, as well as with guests from a variety of backgrounds.
Overall, the Assistant General Manager or Assistant Hotel Manager is a critical member of the hotel management team, responsible for ensuring that the property operates smoothly and provides an exceptional experience for all guests.
The Assistant General Manager is responsible for all aspects of operations at the hotel and provides support to the General Manager.
Directs and coordinates hotel activities to obtain optimum efficiency and economy of operations, and maximize full potential with a balanced focus on the hotel’s mission, guests, employees, and owners’ satisfaction.
HOTEL ASSISTANT GENERAL MANAGER DUTIES AND RESPONSIBILITIES:
- Assist the General Manager in his day-to-day operations.
- Assigns duties to HODs and observers’ performance to ensure adherence to hotel policies and established operating procedures.
- Provides training to staff and HOD’s.
- Acts as the hotel’s public relations director and promotes the property within the hotel industry, local community, and trade associations.
- Monitor the Guest feedback on Trip Advisor, OTA’s, etc., and hotels GSTS and RSTS surveys.
- Receives and resolves or assists the General manager in resolving guest complaints and service recovery process.
- Selects or assists in the selection of hotel staff and completes all new hire paperwork.
- Review employee performance and conduct personnel actions such as disciplinary actions and terminations.
- Maintains accurate records including cash flows sheet, guest floor limit, AR aging reports, Direct billing, etc.
- Assisting the General Manager during Morning meetings or conducting the morning HOD meetings in the absence of the General Manager.
- Adheres to all franchise and company procedures and regulations as well as standard operating procedures.
- Ensure full compliance with Hotel operating controls, SOPs, policies, procedures, and service standards.
- Ensures the objectives and goals of Marriott and property owners work together to achieve brand positioning and success.
- Builds owner loyalty through proactive communication, setting and managing expectations, and delivering solid business results.
- Assist GM in key property issues including capital projects, customer service, and refurbishment.
- Assist the General Manager in wage scale surveys and ensure employee wages are followed by the company and industry salary guidelines.
- Performs daily, weekly, and monthly property inspections.
- Ensures property, grounds, physical plant, and work areas are maintained to standard.
- Builds strong working relationships and communications with hotel staff, HOD, and other departments to ensure maximum operating effectiveness and fulfillment of special event needs.
- Cover shifts in all departments as scheduled by the General Manager.
- Monitor maintenance progress and FF&E (Furniture, Furnishings, and Equipment) conditions and provide status reports to GM.
- Audits on par stock in all areas to make sure that all required hotel supplies are ordered and stocked in advance of need.
- Performs sudden audits on rooms and other operating areas.
- Provide effective leadership to hotel team members.
- Ensure hotel staff is provided with uniforms and name tags, and upholds property grooming standards.
- Ensures effective, timely, and accurate communications flow about hotel policies and procedures.
- Assist the GM in all aspects of business planning.
- Must be available 24/7 in case to respond to any guest or employee emergencies.
- Corporate client handling and taking part in new client acquisition along with the sales team whenever required.
- Assisting in residential sales as and when required and developing strong sales prospects.
- Respond to audits to ensure continual improvement is achieved.
- All Other duties as assigned by the General Manager or Management.
POSITION TITLE: Assistant General Manager / Asst. Hotel Manager
REPORTS TO: General Manager / Area General Manager / Owner
Strong management skills, ability to appropriately assign or delegate work, and authority to others in the accomplishment of goals. And provide coaching, advice, and assistance as required.
Available to work when needed, including weekends, holidays, and nights.
A university degree or diploma in hotel management or a related field with experience in opening, managing, or re-positioning a hotel with a clear track record. Experience in financial accounting, personnel supervision, and problem resolution is an added advantage. Excellent computer system skills.
At least 5 to 10 years of experience in the hospitality industry, with significant luxury and international experience. And at least 3 to 4 years of experience as a Head of Development or Asst. General Manager or Executive Assistant Manager.
Interview Questions For Assistant General Manager or Assistant Hotel Manager:
When interviewing candidates for an Assistant General Manager or Assistant Hotel Manager position, it’s crucial to assess their leadership skills, operational knowledge, and experience in hotel management. Here are some interview questions you might consider:
Leadership and Management:
- Can you describe your experience as an Assistant General Manager or in a similar leadership role in the hotel industry?
- Look for candidates with a strong background in hotel management and leadership.
- How do you motivate and lead hotel staff to ensure a positive guest experience and operational excellence?
- Assess their leadership style and ability to inspire and guide a team.
- What strategies do you use to ensure efficient operations and a positive work culture within the hotel?
- Evaluate their management philosophy and approach to organizational culture.
Guest Satisfaction and Service Excellence:
- How do you prioritize and enhance the guest experience to ensure high levels of satisfaction and repeat business?
- Assess their commitment to customer service and creating a positive guest environment.
- Can you provide an example of a time when you successfully resolved a challenging guest situation, turning it into a positive experience?
- Evaluate their problem-solving skills and ability to handle guest concerns.
- How do you approach budgeting, financial planning, and cost control in a hotel setting?
- Assess their financial acumen and ability to manage budgets effectively.
- What strategies do you implement to optimize revenue, increase profitability, and drive overall financial success for the hotel?
- Evaluate their understanding of revenue management and business development.
- How do you collaborate with other hotel departments, such as housekeeping, front desk, and food and beverage, to ensure a seamless guest experience?
- Assess their ability to work collaboratively with different departments.
- Can you share an example of a challenging situation or crisis you faced as an Assistant General Manager, and how you handled it?
- Evaluate their crisis management skills and ability to navigate unforeseen challenges.
Quality Standards and Brand Compliance:
- How do you ensure that the hotel maintains high-quality standards and complies with brand requirements (if applicable)?
- Assess their commitment to maintaining brand integrity and quality assurance.
Community Engagement and Local Partnerships:
- How do you engage with the local community and establish partnerships to enhance the hotel’s presence and relationships in the area?
- Assess their community involvement and networking skills.
- How do you contribute to the development and training of hotel staff, and how do you foster a culture of continuous learning?
- Evaluate their commitment to staff development and training.
Salary Information For Assistant Hotel General Managers or Assistant Hotel Managers:
Salaries for Assistant General Managers or Assistant Hotel Managers can vary based on factors such as location, hotel size, and level of experience. As of January 2024, the average annual salary for Assistant General Managers in the United States ranged from $50,000 to $80,000 or more, depending on the specific circumstances.
However, salaries can vary, and it’s advisable to check the latest salary data from reliable sources for the most current information. Keep in mind that specific industries or regions may have different salary ranges, so research is based on the relevant context.