How to Develop Security Programs in Hotels
The safety and security of hotel guests and staff is of utmost importance. A hotel security program can help prevent incidents and provide a quick response in case of emergencies. Here are some steps to develop a hotel security program:
- Conduct a risk assessment: Identify potential security threats and vulnerabilities in and around the hotel property. This can include risks such as theft, vandalism, terrorism, and natural disasters.
- Develop policies and procedures: Based on the risk assessment, create policies and procedures for hotel security. This can include measures such as access control, video surveillance, guest screening, and emergency response plans.
- Train employees: All hotel staff members should be trained on the security policies and procedures. This can include training on how to identify and respond to security threats, as well as how to handle emergencies.
- Conduct regular security audits: Conduct regular audits to ensure that the hotel security program is effective and up-to-date. This can include testing access control measures, reviewing security camera footage, and reviewing emergency response plans.
By following these steps, hotels can create a comprehensive security program that helps ensure the safety and security of guests and staff:
Some important points relating to the development of a security program need to be made at the outset. First, a Security program should stress the prevention of security problems.
It is far more desirable to keep security incidents from occurring than it is to catch a criminal after a crime has been committed. Certain actions and procedures, properly implemented, may help to prevent or discourage such incidents. Nonetheless, it must be recognized that not all crime is preventable.
A hotel’s security program, therefore, should be designed to train its staff to prevent preventable security incidents and to react quickly, appropriately, and effectively, whenever possible, to any unpreventable security incidents.
Each hotel should continually review its security procedures. Whenever necessary, the property should update its procedures to meet its changing security needs. The following list indicates general areas that should be considered for inclusion in a property’s security program.
- Locks, Key Control, and electronic or mechanical card access control.
- Guest room security.
- Control of person on-premises.
- Perimeter control.
- Protection of assets.
- Emergency procedures.
- Security Records.