Servicing Guest Rooms With DND Sign / Do Not Disturb Lamp

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Servicing guest rooms with DND sign / Do not disturb lamp

As a hotel staff member, it is important to respect the privacy of guests who have placed a “Do Not Disturb” sign or lamp outside their room. While it may be tempting to enter the room to clean or tidy up, it is crucial to wait until the sign is removed or until the guest requests service.

When servicing a room with a DND sign, it is still important to check the room’s safety and security features, such as ensuring that all windows and doors are properly closed and locked. If there are any concerns about the safety or welfare of the guest, it may be necessary to contact hotel management or security.

It is also important to communicate with guests about their preferences for room service. Some guests may prefer to have their room serviced at specific times or with a certain frequency, while others may prefer to have minimal interruptions during their stay. By providing clear and respectful communication, hotel staff can ensure that guests feel comfortable and valued during their stay.

Steps For Servicing Guest Rooms with DND Sign

  • When approaching a guest room for cleaning, first check if the guest has placed a Do Not Disturb ( DND ) sign.
  •  Some hotels have a Do Not Disturb Lamp / Light next to the doorbell and other hotels has a door knob card with a DND sign.
  •  Rooms displaying the “DND” notice are not to be disturbed.
  •  In all cases, room maids/room attendants should avoid disturbing the guests.

For expected checkout / due-out guests:

  • If the guest is due to check out, then do not disturb the DND room until check out.
  •  Once the expected checkout time is over, Inform the housekeeping control desk supervisor that the guest room is still on DND.
  •  The housekeeping supervisor should call up the guest and enquire if the service is required.
  •  In case there is no response from the guest room then, the supervisor should call up the front desk and check if the guest had already checked out.
  •  After confirming that the guest had checked out the room boy could enter the room with a Do not disturb sign.
  •  Other rooms where the room maids would delay servicing is when the room is double locked from the inside.
  •  All DND rooms and actions taken should be mentioned in detail in the log book.

For Stay over guests:

  • A DND – (Do not disturb) sign indicates that the room attendant should check later if service is required.
  •  If there is no response till evening (2.00 pm or 3.00 pm ) then the housekeeping supervisor should ring the guest and check if they require the room to be serviced.
  •  Ask the guest if they require fresh supplies ( eg: Towels, Amenities)
  •  When service is refused at (2.00 pm or 3.00 pm ), the evening boy has to clean the room during evening service.
  •  If service is not provided during the evening also then a note to be slipped under the door.

Sample DND guest card / DND guest slip format

DND Card copy
  • When a guest refuses service a floor supervisor/duty manager/lobby manager should call the guest and arrange a convenient time for cleaning.
  •  If there is any suspicion or doubt about the room status or other incidents then a Manager along with the security personnel should knock and enter the room with the master key card.
  •  In some case, guest might be un-well or some accident occurred which require urgent intervention, 
  •  The room should not remain without service for more than two days unless this is specifically requested by the guest and approved by the general manager.
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