GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Relationship Executive / Officer (GRE/GRO) Shifts Checklist

Morning Shift Checklist and Tasks:

1. Is your Uniform nicely pressed, clean, and neat?

2. Are your shoes polished?

3. Do you have the appropriate Makeup on?

4. Hair neatly bun up with the net and plain black accessories?

5. Have you read the Log BookLocated at the reception in case of the front office containing instructions/information/ happenings...?

6. Did you check the number of Check-outs for today?

7. Did you check the number of Arrivals for today?

8. Check your stationeries.

9. Have you checked the Follow-up report?

10. Have you checked the ArrivalThe time that an. guest registers into the hotel. report?

11. Which is the Mockup room today?

12. Have you keyed in all your checked-in guests to the computer?

13. Do you have anything for the Afternoon shift to follow up?

14. Have you checked all the assigned rooms?

Afternoon Shift Checklist and Tasks:

1. Is your Uniform nicely pressed, clean, and neat?

2. Are your fingernails clean?

3. Are your shoes polished?

4. Do you have the appropriate Makeup on?

5. Have you read the Log BookTo sell or reserve rooms ahead of time.?

6. Anymore checks for Novotel Club today?

7. Have you checked the Follow-up report?

8. Have you checked the Arrival report?

9. Have you checked the DepartureThe time when the in-house/resident guest leaves the hotel. report?

10. Are all the assigned rooms clean?

11. Are all the assigned rooms checked with all the necessary amenities?

12. Which is the Mockup room today?

13. Have you keyed in all your checked-in guests to the computer?

14. Do you have anything for the shift to follow up?