Standard Procedure For Servicing Of Guest Rooms

1. Servicing of OccupiedA room status term indicating that a guest is currently registered to the room. Rooms:

• All occupied rooms are serviced twice daily and as and when requested by the guest.
•  Enter the room according to the procedure of entry to guestrooms.
•  Clear the garbage according to the procedure of removal of garbage from dustbins.
•  Collect the soiled linen and throw it in the linen bag.
•  Make the bed, and follow the bed-making procedure.
•  Perform dusting of the room.
•  Vacuuming of carpet and the upholstery maintenance.
•  Clean Bathroom.
•  All amenities are replenished in the bathroom. (Maintain photograph for standard amenity placement)
•  After servicing the room following facility functions are to be checked.
•  Television
•  All Telephones
•  All Bulbs.
•  Any in-room Entertainment system.

2. Servicing of vacant room:

• The room has to be spic and span at every given time.
•  Knock on the door.
•  Switch on all lights.
•  Open heavy and sheer curtains.
•  Remove turn-down service.
•  Put bed cover.
•  Do the dusting.
•  Replenish water and ice.
•  Mop bathroom flooring with disinfectant.
•  Vacuum the carpet if necessary.
•  Close sheer curtain.
•  The heavy curtain should be half-closed.
•  Put off all the lights.
•  Give final looks and shut the door.

3. Servicing of vacant dirty room:

• VacantA room status term indicating that the room has been cleaned and inspected; and is ready for the arr... dirty rooms are cleaned thoroughly and all used items/ amenities are changed with fresh ones. Left guest items to be deposited at the housekeeping control Desk.
•  Knock and enter the room.
•  All drawers and cupboards are checked for any lost and found of guests.
•  All dustbins are cleared of garbage.
•  Soiled linen is to be removed.
•  The bed is made according to the procedure for bed making.
•  Dusting of the room is done.
•  Vacuum upholstery and carpet.
•  All glassware and Ashtrays have to be cleaned.
•  All guest amenities in the room have to be replenished.
•  The bathroom is cleaned according to the procedure.
•  Replenished amenities in the bathroom.
•  All items used by the previous guest are changed with fresh ones.
•  All maintenance work is noted and given to the Engineering department.
•  Inform room status to the HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... control desk.

Training Summary questions:

Q1. What is the difference in servicing occupied, Dirty, and vacant departure rooms?

Q2. Points while servicing an occupied room?  

Q3. Why should we replenish all guest amenities with a new one while servicing a ‘Vacant departure room’?

Q4. What is all to be checked after servicing the room?

Q5. Whom to be reported in case you find any issues with TV / Bulbs etc.?

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SOP Number: Housekeeping SOP - 02 
Department: Housekeeping – Guest Room Maintaining
Date Issued: DATE THE DOCUMENT WAS CREATED
Time to Train: 45 Minutes

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