Wake-up list report used in the Front Desk
The wake-up list report is an essential tool used in the Front Desk of hotels and other hospitality businesses. This report is a list of guests who have requested a wake-up call at a specific time. The Front Desk staff refer to this report throughout the day to ensure they wake guests up at the correct time.
The wake-up list report is typically generated by the hotel’s property management system (PMS), which allows the Front Desk staff to view all wake-up calls for the day. The report will include the guest’s name, room number, and requested wake-up time.
Once a guest has been woken up, the Front Desk staff will mark their name off the list to ensure they do not receive another call. The wake-up list report is also used in the event of an emergency, as the Front Desk staff can quickly identify which rooms have been contacted.
Overall, the wake-up list report is an essential tool used in the Front Desk to ensure guests are woken up on time and to provide an additional layer of safety and security.
Sample Format of wake-up call report used in front office operations. The report should have fields like Guest name, Room Number, Wakeup date, wakeup time, Special request, reminder call, wakeup call performed by, Remarks, etc.