Service Standard Checklist – Pool Side And Beach Area Beverage Service

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Poolside and Beach Area Beverage Service Standards

  • Servers actively circulated routinely throughout pool and beach areas.
  •  Servers promoted beverages by making consistent offers and recommendations to guests. 
  •  All Special requests were met with an everything is possible attitude.
  •  The beverage served was consistent in taste and appearance.
  •  Beverage served at appropriate temperatures.
  •  Beverage garnishes are fresh and consistent.
  •  The beverage tasted appealing.
  •  Beverages are served in plastic ware only near the pool and beach side.
  •  Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.
  •  Check or bills were accurately totaled, and properly itemized, with no missing items.
  •  Payment was collected and processed within 5 minutes.
  •  The server returned with a change or charge slip within 3 minutes.
  •  If available, the guest’s name was used.
  •  The server was the last one to speak (kind comment, an invitation to return, etc.) and the guest was thanked.
  •  Staff did not congregate or engage in personal conversation with other staff, no horseplay.
  •  Servers were always well-groomed, and uniformed, and a name tag was present.
  •  Staff did not eat, drink, smoke, or chew gum. 
  •  The speed of service adapted to the environment and the needs of the guest.

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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