Swimming Pool Services and Facility Audit Checklist
- GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... acknowledged with eye contact and smile within 10 feet.
- A polite greeting, offer of assistance, etc. was made within 5 feet by the pool attendant.
- The pool staff asked for the guest’s name and the Guest’s name was used at least one time.
- Staff anticipated needs and offered a lounge chair, towels, items for children, etc.
- Pool area rules were enforced.
- The pool staff was the last one to speak and always thanked the guests.
- Rules/warning signs were posted, and signs were not worn or damaged.
- Availability hours of lifeguards are posted near the poolside.
- Lifeguard present during the hours mentioned. And was attentive to all pool area activities.
- The pool was appropriately heated during winter.
- The pool deck was not damaged, worn, or cracked.
- The pool interior and tiles were free of algae, and not worn or damaged.
- The pool water was free of floating debris and clear.
- Depth markings were posted.
- Chairs and furnishings were matching and were neatly arranged throughout pool areas.
- Chairs were free of markings, not stained or soiled, and not damaged.
- Tables were free of markings, not stained or soiled, and not damaged.
- Poolside umbrellas were free of markings, not stained or soiled, and not damaged.
- Towels were available at a convenient location.
- The towels were free of stains and were not torn.
- Soiled towels stowed away from the guest’s view.
- The pool area restroom floors and walls were free of debris, spots, and hair.
- Pool area restrooms countertops, sinks, and toilets were dry, free of stains, and hairs, and not damaged.
- Public restrooms stocked with sufficient hand or paper towels, soap, and other required amenities.
- Staff did not congregate or engage in personal conversation with other staff, no horseplay.
- The pool staff was well-groomed and uniformed, name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
- The speed of service adapted to the environment and the needs of the guest.
