Service Standard Checklist – Housekeeping – Lobby And Public Area

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Lobby and Public Area Cleanliness Checklist

  • The reception desk was organised, free of clutter, free of dust and debris.
  • Hotel lobby was attractive in design, in good condition, free of dust and debris.
  • Décor was fresh in appearance and of a high standard.
  • If floral decorations were present, they were fresh in appearance.
  • Fabrics were free of stains and in excellent repair.
  • Furnishings were well maintained; free of dust, scuffs, markings and of high quality.
  • The floor was free of spots, stains and debris.
  • Flooring was in an excellent state of repair, not worn in appearance.
  • All Windows and doors were in good condition free of prints, smudges and free of damage.
  • Walls and ceilings were free of spots, dust and debris.
  • Walls, ceilings were in good condition, free of damage.
  • Building interior had consistently comfortable air temperature, no unpleasant odours.
  • Lobby Music / Channel Music was clear and audible, with excellent sound quality.
  • Lighting was adequate, and of perfect working order, no burned out bulbs. 
  • Corridor surfaces were free of dust and smudges, mirrors were free of streaks.
  • Corridor carpets in good condition, free of debris, stains free of rips, tears and wear.  
  • Corridor curtains and windows were free of dust, smudges, streaks and stains.
  • Corridor curtains were in good condition, free of rips, tears and damage.  
  • House telephones functioned properly; Scribbling Pads/Pencils were available. 
  • Guest Elevator cars in good condition, functioned responsively, had no spots, stains, smudges or debris. 
  • Guest Elevator Emergency Telephone working properly, channel music audible and clear. 
  • Public restroom décor was of high standard and free of unpleasant odours.  
  • Music was clearly audible in public restroom, with excellent sound quality.
  • Public restroom floors free of dirt and debris.
  • Public restroom wallpaper/tiles were free of holes and chips.
  • Public restroom countertops were in good condition, free of damage, sinks were dry and free of spots, stains and hair.
  • Public restroom faucets and fixtures were in good condition and free of damage, free of spots and rust.
  • Public restroom mirrors in good condition, free of spots, streaks, free of cracks and chips.
  • Public restroom partitions were clean and free of dust, streaks and debris.
  • Public restrooms urinals, toilets and tank in good condition; seats not loose, free of spots, debris and stains.  
  • The liquid soap dispenser was stocked with soap and paper tissues; free of dust and debris.

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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