Poolside and Beach Area Beverage Service Standards
- Servers actively circulated routinely throughout pool and beach areas.
- Servers promoted beverages by making consistent offers and recommendations to guests.
- All Special requests were met with an everything is possible attitude.
- The beverage served was consistent in taste and appearance.
- Beverage served at appropriate temperatures.
- Beverage garnishes are fresh and consistent.
- The beverage tasted appealing.
- Beverages are served in plastic ware only near the pool and beach side.
- Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.
- Check or bills were accurately totaled, and properly itemized, with no missing items.
- Payment was collected and processed within 5 minutes.
- The server returned with a change or charge slip within 3 minutes.
- If available, the guest’s name was used.
- The server was the last one to speak (kind comment, an invitation to return, etc.) and the guest was thanked.
- Staff did not congregate or engage in personal conversation with other staff, no horseplay.
- Servers were always well-groomed, and uniformed, and a name tag was present.
- Staff did not eat, drink, smoke, or chew gum.
- The speed of service adapted to the environment and the needs of the guest.
