Swimming Pool Services and Facility audit checklist
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Guest acknowledged with eye contact and smile within 10 feet.
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A polite greeting, offer of assistance, etc. was made within 5 feet by pool attendant.
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Pool staff asked the guest’s name and Guest name used at least one time.
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Staff anticipated needs and offered a lounge chair, towels, items for children, etc.
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Pool area rules were enforced.
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Pool staff was the last one to speak and always thanked guest.
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Rules/warning signs were clearly posted, signs not worn or damaged.
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Availability hours of lifeguard clearly posted near pool side.
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Lifeguard present during the hours mentioned. And was attentive to all pool areas activities.
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Pool was appropriately heated during winters.
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Pool deck was not damaged, worn or cracked.
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Pool interior and tiles were free of algae, not worn or damaged.
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Pool water was free of floating debris, clear.
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Depth markings were clearly posted.
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Chairs, furnishings were matching and were neatly arranged throughout pool areas.
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Chairs were free of markings, not stained or soiled and not damaged.
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Tables were free of markings, not stained or soiled and not damaged.
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Pool side umbrellas were free of markings, not stained or soiled and not damaged.
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Towels were available at convenient location.
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Towels were free of stains and was not torn.
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Soiled towels stowed away from guests view.
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Pool area restrooms floors and walls were free of debris, spots and hair.
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Pool area restrooms counter tops, sinks and toilets were dry, free of stains, hairs and not damaged.
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Public restrooms stocked with sufficient hand or paper towels, soap and other required amenities.
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Staff did not congregate or engage in personal conversation with other staff, no horseplay.
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Pool staff well groomed, uniformed, name tag was present.
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Staff did not eat, drink, smoke or chew gum.
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The speed of service adapted to the environment and the needs of the guest.