Swimming Pool Services and Facility audit checklist

• Guest acknowledged with eye contact and smile within 10 feet.

• A polite greeting, offer of assistance, etc. was made within 5 feet  by pool attendant. 

• Pool staff asked the guest’s name and Guest name used at least one time. 

• Staff anticipated needs and offered a lounge chair, towels, items for children, etc.  

• Pool area rules were enforced.

• Pool staff was the last one to speak and always thanked guest.

• Rules/warning signs were clearly posted, signs not worn or damaged.

• Availability hours of lifeguard clearly posted near pool side.

• Lifeguard present during the hours mentioned. And was attentive to all pool areas activities.  

• Pool was appropriately heated during winters.

• Pool deck was not damaged, worn or cracked.

• Pool interior and tiles were free of algae, not worn or damaged.

• Pool water was free of floating debris, clear.

• Depth markings were clearly posted.

• Chairs, furnishings were matching and were neatly arranged throughout pool areas.

• Chairs were free of markings, not stained or soiled and not damaged.

• Tables were free of markings, not stained or soiled and not damaged.

• Pool side umbrellas were free of markings, not stained or soiled and not damaged.

• Towels were available at convenient location.

• Towels were free of stains and was not torn.

• Soiled towels stowed away from guests view.

• Pool area restrooms floors and walls were free of debris, spots and hair.

• Pool area restrooms counter tops, sinks and toilets were dry, free of stains, hairs and not damaged.

• Public restrooms stocked with sufficient hand or paper towels, soap and other required amenities. 

• Staff did not congregate or engage in personal conversation with other staff, no horseplay.

• Pool staff well groomed, uniformed, name tag was present.

• Staff did not eat, drink, smoke or chew gum.

• The speed of service adapted to the environment and the needs of the guest.