Swimming Pool Services and Facility audit checklist
Guest acknowledged with eye contact and smile within 10 feet.
A polite greeting, offer of assistance, etc. was made within 5 feet by pool attendant.
Pool staff asked the guest’s name and Guest name used at least one time.
Staff anticipated needs and offered a lounge chair, towels, items for children, etc.
Pool area rules were enforced.
Pool staff was the last one to speak and always thanked guest.
Rules/warning signs were clearly posted, signs not worn or damaged.
Availability hours of lifeguard clearly posted near pool side.
Lifeguard present during the hours mentioned. And was attentive to all pool areas activities.
Pool was appropriately heated during winters.
Pool deck was not damaged, worn or cracked.
Pool interior and tiles were free of algae, not worn or damaged.
Pool water was free of floating debris, clear.
Depth markings were clearly posted.
Chairs, furnishings were matching and were neatly arranged throughout pool areas.
Chairs were free of markings, not stained or soiled and not damaged.
Tables were free of markings, not stained or soiled and not damaged.
Pool side umbrellas were free of markings, not stained or soiled and not damaged.
Towels were available at convenient location.
Towels were free of stains and was not torn.
Soiled towels stowed away from guests view.
Pool area restrooms floors and walls were free of debris, spots and hair.
Pool area restrooms counter tops, sinks and toilets were dry, free of stains, hairs and not damaged.
Public restrooms stocked with sufficient hand or paper towels, soap and other required amenities.
Staff did not congregate or engage in personal conversation with other staff, no horseplay.
Pool staff well groomed, uniformed, name tag was present.
Staff did not eat, drink, smoke or chew gum.
The speed of service adapted to the environment and the needs of the guest.