Housekeeping General Operational Standards Check list
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Housekeeping staff was respectful and kept guest corridors quiet at all times.
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Staff members well groomed, uniformed, name tags were present.
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Staff did not eat, drink, smoke or chew gum.
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All occupied rooms are serviced twice daily and as and when requested by the guest.
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Mirrors/pictures were free from dust and smudges.
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All occupied rooms are serviced twice daily and as and when requested by the guest.
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3 knocks, announce, wait 10 seconds and repeat.
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If guest was present, housekeeper offered to return at a more convenient time for service.
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When available, guest name was used.
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"Do Not Disturb" / "DND" cards strictly respected.
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A card or silent phone message was provided when a “Do No Disturb” sign was present.
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Carts were neat and organized; linens and trash not overflowing.
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All stationeries and supplies restocked to par levels.
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Carts were stored out of guest’s sight during breaks and at the end of shifts.
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All Guest acknowledged with eye contact and smile within 10 feet, vacuum was turned off.
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A polite greeting, offer of assistance, etc. was made within 5 feet.
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Staff was able to answer basic questions about the hotel (facilities, services, & hours of operations).
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When in service, guest room doors remained closed with a sign on the doorknob or the cart blocked the door.
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Housekeeper was the last to speak, offered thanks or offer of additional assistance.
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All Guest floor corridor kept clean and tidy.
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The speed of service adapted to the environment and the needs of the guest.