Housekeeping General Operational Standards Check list
Housekeeping staff was respectful and kept guest corridors quiet at all times.
Staff members well groomed, uniformed, name tags were present.
Staff did not eat, drink, smoke or chew gum.
All occupied rooms are serviced twice daily and as and when requested by the guest.
Mirrors/pictures were free from dust and smudges.
All occupied rooms are serviced twice daily and as and when requested by the guest.
3 knocks, announce, wait 10 seconds and repeat.
If guest was present, housekeeper offered to return at a more convenient time for service.
When available, guest name was used.
"Do Not Disturb" / "DND" cards strictly respected.
A card or silent phone message was provided when a “Do No Disturb” sign was present.
Carts were neat and organized; linens and trash not overflowing.
All stationeries and supplies restocked to par levels.
Carts were stored out of guest’s sight during breaks and at the end of shifts.
All Guest acknowledged with eye contact and smile within 10 feet, vacuum was turned off.
A polite greeting, offer of assistance, etc. was made within 5 feet.
Staff was able to answer basic questions about the hotel (facilities, services, & hours of operations).
When in service, guest room doors remained closed with a sign on the doorknob or the cart blocked the door.
Housekeeper was the last to speak, offered thanks or offer of additional assistance.
All Guest floor corridor kept clean and tidy.
The speed of service adapted to the environment and the needs of the guest.
