Housekeeping General Operational Standards Checklist
- The housekeeping staff was respectful and kept guest corridors quiet at all times.
- Staff members were well-groomed and uniformed, and name tags were present.
- Staff did not eat, drink, smoke, or chew gum.
- All occupied rooms are serviced twice daily and as and when requested by the guest.
- Mirrors/pictures were free from dust and smudges.
- All occupied rooms are serviced twice daily and as and when requested by the guest.
- 3 knocks, announce, wait 10 seconds and repeat.
- If the guest was present, the housekeeper offered to return at a more convenient time for service.
- When available, the guest’s name was used.
- “Do Not Disturb” / “DND” cards are strictly respected.
- A card or silent phone message was provided when a “Do No Disturb” sign was present.
- Carts were neat and organized; linens and trash not overflowing.
- All stationery and supplies were restocked to par levels.
- Carts were stored out of guest’s sight during breaks and at the end of shifts.
- All Guests acknowledged with eye contact and smile within 10 feet, vacuum was turned off.
- A polite greeting, offer of assistance, etc. was made within 5 feet.
- The staff was able to answer basic questions about the hotel (facilities, services, & hours of operation).
- When in service, guest room doors remained closed with a sign on the doorknob or the cart blocked the door.
- The housekeeper was the last to speak, offer thanks, or offer additional assistance.
- All GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... floor corridors are kept clean and tidy.
- The speed of service adapted to the environment and the needs of the guest.
Back Office Job Description
Banquet
BAR
Beverage Service
Cashiering
Chef
Chef Training
Cleaning
Concierge
Duties and Responsibility
Engineering
Executive Chef
F&B Setup
F&B Training
Finance
Food Service
Front Desk
Front Office Formats
Front Office Setup
Front Office Training
Guest Room
Guest Services
Hospitality Basics
Hotel Formats
Hotel Security
Hotel Staff Job Description
Hotel Staff Training
Housekeeping Formats
Housekeeping Setup
Housekeeping Training
Kitchen
Kitchen Basics
Kitchen Training
Maintenance
Maintenance Technician
Reservation
Restaurant
Sales
SOP
SOP F&B Service
SOP Finance and Accounting
SOP Front Office
SOP Housekeeping
SOP Kitchen
Staff Training