Use a property-scoped register to log, track and manage lost-and-found items from initial discovery through guest return, collection, donation or disposal.
In hotels, engineering and maintenance personnel begin their shift work by examining the log book for repair work orders. Usually, the HousekeepingA department of the rooms division; responsible for cleaning the hotel's guest rooms and public area... department reports problems to engineering which were reported by guests, and staff such as HVAC ( Heating ventilation, and air-conditioning) problems, faulty equipment, electrical issues, broken furniture, TV not working, etc.
Many hotels use multiple-part work order forms to report maintenance issues. Format no:1 shown below is a sample maintenance work request form.
Once the work is completed the engineering department informs the department that filled the work request form. The work done by the maintenance is later checked by the housekeeping supervisor to make sure the work has been done properly or not. Format no:2 can be used to check the same.
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Use a property-scoped register to log, track and manage lost-and-found items from initial discovery through guest return, collection, donation or disposal.
For over a decade, SetupMyHotel has helped hotel professionals, students, and hospitality teams around the world with free SOPs, training materials, templates, and operational resources.
By becoming a Patreon member, you help us continue creating new hospitality content while gaining access to exclusive tools, downloads, and member-only features.
