Pool side and Beach area Beverage Service Standards

• Servers actively circulated routinely throughout pool and beach areas.

• Servers promoted beverages by making consistent offers and recommendations to guests.  

• All Special requests were met with an everything is possible attitude.

• Beverage served was consistent in taste and appearance.

• Beverage served at appropriate temperatures.

• Beverage garnishes fresh and consistent.

• Beverage tasted appealing.

• Beverages served in plastic-ware only near pool and beach side.

• Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.

• Check or bills were accurately totalled, properly itemized, no missing items.

• Payment was collected and processed within 5 minutes.

• Server returned with change or charge slip within 3 minutes.

• If available, guest name was used.

• Server was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked.

• Staff did not congregate or engage in personal conversation with other staff, no horseplay.

• Servers were always well groomed, uniformed, name tag was present.

• Staff did not eat, drink, smoke or chew gum. 

• The speed of service adapted to the environment and the needs of the guest.