Pool side and Beach area Beverage Service Standards
-
Servers actively circulated routinely throughout pool and beach areas.
-
Servers promoted beverages by making consistent offers and recommendations to guests.
-
All Special requests were met with an everything is possible attitude.
-
Beverage served was consistent in taste and appearance.
-
Beverage served at appropriate temperatures.
-
Beverage garnishes fresh and consistent.
-
Beverage tasted appealing.
-
Beverages served in plastic-ware only near pool and beach side.
-
Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.
-
Check or bills were accurately totalled, properly itemized, no missing items.
-
Payment was collected and processed within 5 minutes.
-
Server returned with change or charge slip within 3 minutes.
-
If available, guest name was used.
-
Server was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked.
-
Staff did not congregate or engage in personal conversation with other staff, no horseplay.
-
Servers were always well groomed, uniformed, name tag was present.
-
Staff did not eat, drink, smoke or chew gum.
-
The speed of service adapted to the environment and the needs of the guest.