Pool side and Beach area Beverage Service Standards
Servers actively circulated routinely throughout pool and beach areas.
Servers promoted beverages by making consistent offers and recommendations to guests.
All Special requests were met with an everything is possible attitude.
Beverage served was consistent in taste and appearance.
Beverage served at appropriate temperatures.
Beverage garnishes fresh and consistent.
Beverage tasted appealing.
Beverages served in plastic-ware only near pool and beach side.
Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.
Check or bills were accurately totalled, properly itemized, no missing items.
Payment was collected and processed within 5 minutes.
Server returned with change or charge slip within 3 minutes.
If available, guest name was used.
Server was the last one to speak (kind comment, invitation to return, etc.) and guest was thanked.
Staff did not congregate or engage in personal conversation with other staff, no horseplay.
Servers were always well groomed, uniformed, name tag was present.
Staff did not eat, drink, smoke or chew gum.
The speed of service adapted to the environment and the needs of the guest.