SOP – Front Office – Telephone Etiquette in hotels
Standard Telephone Etiquette in Hotels For Staff Basic Hotel Telephone Etiquettes: What all points should be taken care of while ...
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SOP – Reservations – How to Turnaway Reservation in hotels
How to Turnaway Reservation in Hotels? At some times a reservation request must be denied or not processed because the ...
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SOP – Reservations – How to Waitlist Reservation in Hotels
How To Waitlist Reservations In Hotels? Procedure For Waitlist reservation: At some times a reservation request must be denied because ...
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SOP – Reservations – Processing Cancellation Requests
How to Process Reservation Cancellations? Non-Guaranteed Reservations: 1) Obtain Guest name or Reservation number 2) Search for reservations in the ...
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SOP – Reservations – How to Handle Reservation Enquiry
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Front Office – How to Handle Cash Advance
How To Handle Cash advance Request From Hotel Guests Introduction: Will you be ready to pay someone in advance when ...
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SOP – Front Office – Staff Grooming And Hygiene
GROOMING AND HYGIENE STANDARDS FOR FRONT DESK STAFF Guest Expectation: I expect a high level of personal grooming and hygiene ...
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SOP – Reservations – Amending or Modifying Reservations
Procedure For Amending or Modifying Reservations Training Summary questions: Q1. What are all the details to note down when a ...
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SOP – Reservations – Releasing Tentative and Non-Guaranteed Bookings
Standard Procedure For Releasing Tentative and non-guaranteed bookings Patreon Only SOP Download SOP Number: Front Office SOP - 66Department: Front ...
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SOP – Front Office – How to Handle Wakeup Calls
Standard Procedure For Handling Wake-up Calls for Hotel Guests It is very important to handle wake-up calls accurately and promptly ...
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