SOP – Front Office – Telephone Etiquette in hotels
![SOP - Front Office - Telephone Etiquette in hotels](https://setupmyhotel.com/wp-content/uploads/2023/10/SOP-Front-Office-Telephone-Etiquette-in-hotels.png)
Standard Telephone Etiquette in Hotels For Staff Basic Hotel Telephone Etiquettes: What all points should be taken care of while ...
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SOP – Reservations – How to Turnaway Reservation in hotels
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How to Turnaway Reservation in Hotels? At some times a reservation request must be denied or not processed because the ...
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SOP – Reservations – How to Waitlist Reservation in Hotels
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How To Waitlist Reservations In Hotels? Procedure For Waitlist reservation: At some times a reservation request must be denied because ...
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SOP – Reservations – Processing Cancellation Requests
![SOP - Reservations - Processing Cancellation Requests](https://setupmyhotel.com/wp-content/uploads/2023/10/SOP-Reservations-Processing-Cancellation-Requests.png)
How to Process Reservation Cancellations? Non-Guaranteed Reservations: 1) Obtain Guest name or Reservation number 2) Search for reservations in the ...
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SOP – Reservations – How to Handle Reservation Enquiry
![SOP - Reservations - How to Handle Reservation Enquiry](https://setupmyhotel.com/wp-content/uploads/2023/10/SOP-Reservations-How-to-Handle-Reservation-Enquiry.png)
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Front Office – How to Handle Cash Advance
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How To Handle Cash advance Request From Hotel Guests Introduction: Will you be ready to pay someone in advance when ...
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SOP – Front Office – Staff Grooming And Hygiene
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GROOMING AND HYGIENE STANDARDS FOR FRONT DESK STAFF Guest Expectation: I expect a high level of personal grooming and hygiene ...
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SOP – Reservations – Amending or Modifying Reservations
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Procedure For Amending or Modifying Reservations Training Summary questions: Q1. What are all the details to note down when a ...
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SOP – Reservations – Releasing Tentative and Non-Guaranteed Bookings
![SOP - Reservations - Releasing Tentative and Non-Guaranteed Bookings](https://setupmyhotel.com/wp-content/uploads/2023/10/SOP-Reservations-Releasing-Tentative-and-Non-Guaranteed-Bookings.png)
Standard Procedure For Releasing Tentative and non-guaranteed bookings Patreon Only SOP Download SOP Number: Front Office SOP - 66Department: Front ...
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SOP – Front Office – How to Handle Wakeup Calls
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Standard Procedure For Handling Wake-up Calls for Hotel Guests It is very important to handle wake-up calls accurately and promptly ...
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