Poolside and Beach Area Beverage Service Standards

• Servers actively circulated routinely throughout pool and beach areas.
•  Servers promoted beverages by making consistent offers and recommendations to guests. 
•  All Special requests were met with an everything is possible attitude.
•  The beverage served was consistent in taste and appearance.
•  Beverage served at appropriate temperatures.
•  Beverage garnishes are fresh and consistent.
•  The beverage tasted appealing.
•  Beverages are served in plastic ware only near the pool and beach side.
•  Check or bills neatly presented in 3 minutes in a clean folder with a hotel/restaurant pen.
•  Check or bills were accurately totaled, and properly itemized, with no missing items.
•  Payment was collected and processed within 5 minutes.
•  The server returned with a change or charge slip within 3 minutes.
•  If available, the guest’s name was used.
•  The server was the last one to speak (kind comment, an invitation to return, etc.) and the guest was thanked.
•  Staff did not congregate or engage in personal conversation with other staff, no horseplay.
•  Servers were always well-groomed, and uniformed, and a name tag was present.
•  Staff did not eat, drink, smoke, or chew gum. 
•  The speed of service adapted to the environment and the needs of the guest.

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