Job Description for Housekeeping  Room Attendant 

JOB TITLE: Room Attendant / Room Boy

REPORTS : House Keeping Supervisor

POSITION SUMMARY:

Performs routine duties in cleaning and servicing of guest rooms and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly and should also able to address guest requests and problems.

ROOM BOY DUTIES AND RESPONSIBILITIES:

  • Enters and prepares the room for cleaning.

  • Makes bed.

  • Dusts the room and furniture.

  • Replenishes guestroom and bath supplies.

  • Cleans the bathroom.

  • Cleans the closet.

  • Vacuums and racks the carpet.

  • Checks and secures the rooms.

  • Replenish amenities according to the operational standards.

  • Deliver and retrieve items on loan to guests e.g. iron and ironing boards

  • Ensure security of guest rooms and privacy of guests

  • Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required

  • Cleans guest bathroom/bed room/floor corridor.

  • Responsible for replenishment of guest complimentory water.

  • Responsible for the cleanliness and maintance of his work area.

  • Responsible for the Hotel property in the work area.

  • Attends to guest calls, guest requests /guest complaints in the area assigned to him.

  • Authorise to enter in guestrooms for cleaning and providing turndown services as per requirement.

  • Responsible for following the standard operating procedures.

  • Resonsible for achiving and exeeding the guest satisfaction score.

PREREQUISITES:

Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Education:

A secondary school diploma is preferred, Physical mobility and stamina required, Ability to follow instruction, Detail-oriented, Professional attitude is required, Ability to work independently.

Experience:

Previous hotel-related experience desired.

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