Front Desk – Guest Feedback Format Sample

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Guest Feedback Format Sample for Hotels and Restaurants

Despite the hotel’s staff efficiency and attentiveness, guests will occasionally be disappointed or find fault with something at the hotel. Staff should anticipate guest complaints and devise strategies that help staff effectively resolve the situation.

Hotel staff should be attentive to guests with complaints and seek a timely and satisfactory resolution to the problem. Nothing upsets guests more than having their complaints ignored or not listened to.

When guests find it easy to express their opinions, both the hotel and the guests benefit from it. The hotel learns of potential or actual problems and has the opportunity to resolve them. On the other hand, you also will have a happy and satisfied customer.

One of the best ways to identify guest complaints is by giving feedback forms to guests at the time of departure or by placing them in the guest room.

Feedback and suggestions from the guest about the hotel services, room, restaurants, staff, etc. can be collected on these forms, And the hotel can identify do necessary service recovery steps if required. Below you can find a sample format of feedback form or guest perception detail used in hotels.

Download Sample Formats

Guest Feedback format sample | Hotels |Resorts
Spread the love

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more