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Fire Emergency Plan and Procedures Sample For Hotels | Resorts

The hotel should be certified by the fire and safety authority and also should be protected with modern fire protection equipment including smoke and thermal detectors. Fire drills should be conducted on a regular basis to ensure employees are trained with the evacuation procedures.

For your safety and that of our patrons, please ensure you are familiar with the procedures for evacuating the premises and your responsibilities in emergency situations.

It is important, so please make sure you know the location of the closest fire exit in each area of the hotel, as well as the location of fire hose reels, fire extinguishers and fire blankets. Also, please ensure your work area is kept clean and tidy. Do not block corridors, entrances or exits.

Fire Safety Personnel:

The procedure to be followed in the event of fire:

  1. The Department Manager's / HOD's are responsible for ensuring each person in the department has been trained in the department.

  2. Always Remain Calm in the event of a fire.

  3. If no one is available, activate the closest fire alarm or dial switchboard or operator. If one is not, call the emergency fire services number as per the local authority.

  4. State your name, location, the location of the fire or smoke and the type and size of the fire (ie electrical, fuel or paper).

  5. If possible, without endangering yourself, try to put out the fire ensuring you use the proper extinguisher.

  6. If this is not possible, close all doors to the fire area and follow the evacuation procedure.

  7. If it is safe to do so, wait in an area that is a safe distance from the fire so you are able to direct personnel arriving on the scene to the location of the fire.

Things to remember in an emergency:

  1. Do not use the elevator.

  2. Feel any door you are going to open (with the back of your hand) to see if it is hot. If so do not open the door.

  3. Stay low to the floor and if necessary crawl to avoid smoke “Stop, Drop and Roll”.

  4. In a fire, smoke kills 80% of people - more than the actual fire itself.

What to do when you hear an alert tone activated:

  1. Always Remain Calm and do not panic.

  2. Follow the fire evacuation procedure for your department and/or await instruction from your supervisor.

  3. If guests ask what is happening, let them know there is no need for concern and the alarm is being investigated.

  4. Never say there is a fire.

In the event you are instructed to evacuate the premises:

  1. Close all doors and windows and turn off all electrical equipment as you leave your area.

  2. Escort guests from the property as per the evacuation procedures.

  3. Make your way, via the fire stairs and exits, to the evacuation assembly point.

  4. Roll call will be taken of all staff to ensure no one is missing.

  5. Other specific fire instructions are located in the fire evacuation procedures manual located in your department.

  6. Please familiarise yourself with your responsibilities in the event of a fire.

What to do when you are in a guest room/ enclosed department that is not your own:

During a fire, before you leave your guestroom:

  1. Look at the back of the door for the location of the closest fire exit.

  2. Take your room key in case the fire or smoke is too heavy and you have to come back.

  3. Count the number of doors to the fire exit in case the smoke is too heavy to see so you can feel your way.

  4. Feel the door with the back of your hand to see if it is hot; if so do not open it.

  5. The doors in the hotel have a 4 hour burn time before the fire can get through them.

If you get trapped in a guest room:

  1. Dial switch from the room telephone and let the operator know you are trapped in a room.

  2. Fill the bathtub or sink with water.

  3. Wet towels and put along the bottom of the door to prevent smoke from entering.

  4. Turn off the air conditioning to prevent smoke from coming into the room.

  5. Remain calm until the Fire Brigade arrives.

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.