SOP – Laundry – Billing Guest Laundry
SOP Number: HK-35 ( SOP serial number and department code )
Department: Housekeeping – Laundry
Date Issued: 10-Apr-2021
Time to Train: 15 Minutes
Standard procedures for Billing Guest Laundry:
Bills are to be made in duplicate.
The original copy of the Bill has to be kept in the Department and the second copy is going along with the Laundry.
Always be attentive to the special instruction column.
Every Laundry voucher is to be feed in the POS or PMS for Billing on guest folio before the garments are returned to the guest.
The original copy is kept in day to day file for reference and a duplicate copy is to be given to the guest.
Enter every item in 'In house Laundry Record Book' and Laundry voucher content into the Laundry summary sheet in numerical order.
Training Summary questions:
Q1. Explain the process of express or urgent laundry billing?
Q2. Why the laundry bill to be prepared in the duplicate copy?
Q3. Explain the process of recording the daily laundry billings?