SOP - Front Office - How to Check guest car before pick-up
SOP Number: FO - 25 (SOP serial number and department code)
Department: Front Office – Travel Desk / Concierge
Date Issued: 27-April-2014
Time to Train: 45 Minutes
Check Grooming & Personal Hygiene of Drivers:
Drivers are the first point of contact with the guest.
They represent the hotel and the company
Uniform to be crisp, clean and well ironed
Hair and mustache to be trimmed
Deodorant to be applied
Shoes to be well polished
Nails to be clipped
No chewing of pan / gutka.
Avoid smoking, Need to wash hands and mouth refreshments to be taken.
Check for Driver and Vehicle documents:
Vehicle Registration paper.
Validity of vehicle Insurance.
Pen and a small note pad
Check Car Condition:
Check car service due date.
Car to be clean and washed from outside.
All windows / screens should be cleaned.
Seat covers to be clean.
Car should be smelling fresh.
The front seat of the car should always be pulled to the front to the maximum.
Check Tyre pressure and Wheel rim to be washed.
Radiator coolant level.
Fuel Level ( Low / Med / Full).
Engine oil level.
Window washer water lever and Wiper working.
Check A/C working condition.
Check Music system and CD / USB as per hotel standard.
First Aid Kit.
Check Car Facilities:
Trip Sheet / Duty Slip
Daily newspaper to be in place – neatly folded & placed in the back pocket of the drivers seat.
Choice of Magazines as per hotel standard should be kept on other seat pocket.
Local city guide book which shows places of interest map etc.
2 Note pad and pen to be kept in a folder.
Car air freshener should be present.
2 Box of tissue paper.
2 bottles of mineral water(room temperature), 2 Soft drink, 4 Cold towel
The front seat of the car should always be pulled to the front to the maximum
Seat pockets should be cleaned.
Mobile Car Charges and Pins.
Check the placard:
The board and the handle rod to be clean.
The paper on which details are printed to be clean and free of creases & folds.
The hotels name with the logo to be printed bold and clear.
The full name guest to be printed with salutation and without any spelling mistakes.
Training Summary questions:
Q1. Why should we check grooming & personal hygiene?
Q2. What should be checked in grooming & personal hygiene?
Q3. What should the driver be checked for?
Q4. What should be checked in the car?
Q5. What should one check on the placard?