How to Check the guest’s car before pick-up?
Check Grooming & Personal Hygiene of Drivers:
- Drivers are the first point of contact with the guest.
- They represent the hotel and the company
- Uniform to be crisp, clean, and well-ironed
- Well shaved
- Hair and moustache to be trimmed
- Deodorant to be applied
- Shoes to be well-polished
- Nails to be clipped
- No chewing of pan/gutka.
- Avoid smoking, Need to wash hands and mouth refreshments to be taken.
Check for Driver and Vehicle documents:
- Driving license
- Vehicle RegistrationThe formality at arrival of the guest. paper.
- Validity of vehicle Insurance.
- Pen and a small notepad
- Name tag.
Check Car Condition:
- Check the car service due date.
- The car is to be cleaned and washed from the outside.
- All windows/screens should be cleaned.
- Seat covers to be clean.
- The car should be smelling fresh.
- The front seat of the car should always be pulled to the front to the maximum.
- Check the Tyre pressure and Wheel rim to be washed.
- Radiator coolant level.
- Fuel Level ( Low / Med / Full).
- Engine oil level.
- Window washer water lever and Wiper working.
- Check A/C working conditions.
- Check the music system and CD / USB as per hotel standards.
- First Aid Kit.
- FireFire are chemical decomposition of a fuel element through combustion or burning. For fire to occur a... Extinguisher.
Check Car Facilities:
- Trip Sheet / Duty Slip
- Daily newspaper to be in place – neatly folded & placed in the back pocket of the driver’s seat.
- Choice of Magazines as per hotel standard should be kept in another seat pocket.
- Local city guide book which shows places of interest map etc.
- 2 Notepad and pen to be kept in a folder.
- Car air freshener should be present.
- 2 Boxes of tissue paper.
- 2 bottles of mineral water(room temperature), 2 Soft drink, 4 Cold towel
- The front seat of the car should always be pulled to the front to the maximum
- Seat pockets should be cleaned.
- CoatCoat - To cover with a layer; usually thin; of some substance; such as flour; aspic or oil. Hangers
- Mobile Car Charges and Pins.
Check the placard:
- The board and the handle rod are to be cleaned.
- The paper on which details are printed is to be clean and free of creases & folds.
- The hotel’s name with the logo to be printed in bold and clear.
- The full name of the guest is to be printed with salutation and without any spelling mistakes.
Training Summary questions:
Q1. Why should we check grooming & personal hygiene?
Q2. What should be checked in grooming & personal hygiene?
Q3. What should the driver be checked for?
Q4. What should be checked in the car?
Q5. What should one check on the placard?
SOP Number: Front Office SOP - 25 Department: Front Office – Travel Desk / Concierge Date Issued: 27-April-2014 Time to Train: 45 Minutes