SOP – How to cut key cards in Front Office

SOP Number: FO-11 ( SOP serial number and department code )

Department: Front Office – Check in

Date Issued: DATE THE DOCUMENT WAS CREATED

Time to Train: 30 Minutes

A guest rooms key opens a room door so long as it is not double-locked. Front desk agent should check appropriate identification to ensure that the person requesting the key is the guest registered to the room.

In- Addition, front desk agents should remind guests to return room keys at check-out.

Key Cutting Magnetic Cards:

• Take Key Card

1. Magnetic Stripe down
2. Magnetic Stripe facing you

• Slide the card from right to left to cut key.

• Key Cutting Radio Frequency (RF) Cards:

• Place card on top of the encoder.

• Wait till beep sound and green LED light glows.

• Repeat until number of entered card is cut.

• Verify the keys for validity after cutting.

• Cutting Key at the time of guest arrival:

• Ask the guest for his Last name

• Enter the name on the ( PMS ) and retrieve details like Room number, Arrival departure date, departure time, No of PAX.

• Click on the Code cards button on Reservation screen.

• Cut Cards according to the occupancy of the reservation.

• Verify the card.

Cutting Keys for In House guests:

• Request the guest for his Last name.

• Enter the name on the ( PMS ) and retrieve details like Room number, Arrival departure date, departure time, No of PAX.

• Ask the guest to confirm his Room Number.

• Code the card for the remaining nights unit check out.

• Verify the Card.

• Place key card on Key Card jacket and handover the same to guest.

Training Summary questions:

Q1. What is the type of Key Card used in our hotel?  

Q2. What will you do if you verify the guest details?            

Q3. How to confirm if the person requesting the card is the actual guest registered in room?

Q4. What are the other types of keys used in hotels?

Q5. What step to be done if a guest loses his key card?