How To Serve Soft drinks to Guests?
SOP Number: F&B SOP - 39 ( SOP serial number and department code )
Department: Food and Beverage Service – Restaurant
Date Issued: 23-06-2018
Time to Train: 20 Min
Purpose of this SOP:
Serving soft drinks the right way is as important as any other step in guest serving and demonstrates professional quality. The order taker should carry a pen and a writing or order pad.
1. Preparation for Serving Soft Drinks:
Make sure your hands are clean and dry.
Make sure you are acquainted with the offer of soft drinks.
2. Selecting soft drinks:
Choose the correct type of label as per guest’s order.
Make sure the bottle is at the right temperature, dry, and clean.
Use a beverage try to carry bottles up to 750ml.
Carry larger bottles by hand.
Position appropriate glasses on the tray if required.
- Take ice cubes along with the soft drink.
3. Walk to the table for serving soft drinks:
Always walk to the guest table with a smile.
Always walk steadily.
4. How to Pour soft drinks for guests:
Always open the soft drink bottle in front of the guest.
Serve Ladies & older gentlemen first.
Make sure bottle does not touch the glass.
The label is up and in the palm of your hand.
Clockwise motion around the table.
Pour slowly and carefully.
Fill glass to 3/4 full.
Finish with a ¼ twist of the bottle to catch the last drop.
Position the bottle on the side table, label facing the guests.
Refill glasses in a proactive way (don’t wait until the guest asks for it).
5. Leave the table after serving the soft drinks:
Always leave the table with a smile.
Ask if the guests need something else.
Don’t mix the remaining soft drink of several bottles together.
- Empty the soft drink bottle to the drain and place the glass bottle back to the appropriate rack.
For plastic soft drink bottles, the empty bottles should be put into the recycle bin.
Training Summary questions:
Q1. What are the main steps in serving soft drinks?
Q2. How do you prepare for serving soft drinks?
Q3. What all need to be checked while selecting soft drinks?
Q4. How to pour soft drinks for the guest?
Q5. Points to note after leaving the table?