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SOP For Background Investigation Of Employees

SOP Number: Finance and Accounting – 23

Department: Administration

Date Issued: 8-Aug-2021

Time to Train: 25 Minutes

Purpose of Background Investigation Of Employees :

All employees are to have background checks performed prior to a final offer of employment. It is the responsibility of the property Human Resources Department to see that a complete and thorough investigation is made of all employees.

When a promotion or transfer into a cash handling or high guest access position is made. additional background checks should be performed. High guest access positions are housekeepers, engineers, bell persons, storeroom clerks and receiving clerks.

Background Investigation Of Employees SOP Procedures:


Reference check with at least three prior employers. if applicable. with determining reasons why they left each of their jobs. Verify dates of employment, pay, and rehire status. Obtain as much information from the direct supervisor or department head.

If the applicant is still employed, his or her present employer should not be contacted unless advance approval is obtained from the applicant. In the event of employment, materials directly related to the interview process should be retained as a permanent part of the employee's record.


An outside reference/background verification company may be used for these searches. The employee must give written authorisation to proceed with this investigation. The investigation should include:

  • Credit Check

  • Arrest record check in each city or state for the past 5 years

  • Verification of college degree, if applicable

If the reports surface inconsistencies or discrepancies, they should be verified. Once verified, appropriate action should be taken by the Director of Human Resources and the General Manager after consulting Corporate Human Resources.

Training Summary Questions:

Q1. Who is responsible  to see that a complete and thorough investigation is made of all employees?

Q2. At least how many employees need for reference check?

Q3. What is the policy on retaining materials related to the interview process?

Q4 What should the investigation include?

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.