Standard Operating Procedure for Engineering - Remote Control & Keyboard Testing

SOP Number:  Hotel Engineering SOP – 28

Department: Engineering and Maintenance

Date Issued: 01-Jan-2019

Time to Train: 30 Minutes

Remote Control & Keyboard Testing Standard Procedure:

Troubleshooting Remote Controls:

Step 1: Verify that batteries are working by pressing any buttons on the remote, and confirming if the red LED at front of remote lights up when you do so.

Yes – Go to step 2
No – Replace Batteries, go to 2

Step 2: Is the IR Lens on the TV clean?

Yes – Go to step 3
No – Clean Lens Go to 3

Step 3: Does the Power On Button turn on/off the TV

Yes – Go to step 4
No – Replace remote

Step 4: Do all the Channel buttons work equally

Yes – Go to step 5
No – Replace remote

Step 5: Do all the Volume buttons work equally

Yes – Go to step 6
No – Replace Remote

Step 6: Can the Menus be selected

Yes – The Remote is working
No – Replace remote

Troubleshooting Computer Keyboards:

1. Verify that batteries are working by pressing any buttons on the keyboard, and confirming that the red LED light on the keyboard lights up when you do so.

Yes – Go to step 2
No – Replace Batteries (see page 9), go to step 2

2. Is the IR Lens on the TV clean?

Yes – Go to step 3
No – Clean Lens Go to step 3

3. Do the Arrows up/down/left/right work correctly?

Yes – Go to step 4
No – Replace Keyboard

4. Does The Enter Key work correctly?

Yes – Go to step 5
No – Replace Keyboard

5. Does the ESC Key work correctly?

Yes – Go to step 6
No – Replace Keyboard

6. Do all the Alphabet keys work?

Yes – The Keyboard is working
No – Replace the Keyboard