Standard Operating Procedure for Engineering - Remote Control & Keyboard Testing
SOP Number: Hotel Engineering SOP – 28
Department: Engineering and Maintenance
Date Issued: 01-Jan-2019
Time to Train: 30 Minutes
Remote Control & Keyboard Testing Standard Procedure:
Troubleshooting Remote Controls:
Step 1: Verify that batteries are working by pressing any buttons on the remote, and confirming if the red LED at front of remote lights up when you do so.
Yes – Go to step 2
No – Replace Batteries, go to 2
Step 2: Is the IR Lens on the TV clean?
Yes – Go to step 3
No – Clean Lens Go to 3
Step 3: Does the Power On Button turn on/off the TV
Yes – Go to step 4
No – Replace remote
Step 4: Do all the Channel buttons work equally
Yes – Go to step 5
No – Replace remote
Step 5: Do all the Volume buttons work equally
Yes – Go to step 6
No – Replace Remote
Step 6: Can the Menus be selected
Yes – The Remote is working
No – Replace remote
Troubleshooting Computer Keyboards:
1. Verify that batteries are working by pressing any buttons on the keyboard, and confirming that the red LED light on the keyboard lights up when you do so.
Yes – Go to step 2
No – Replace Batteries (see page 9), go to step 2
2. Is the IR Lens on the TV clean?
Yes – Go to step 3
No – Clean Lens Go to step 3
3. Do the Arrows up/down/left/right work correctly?
Yes – Go to step 4
No – Replace Keyboard
4. Does The Enter Key work correctly?
Yes – Go to step 5
No – Replace Keyboard
5. Does the ESC Key work correctly?
Yes – Go to step 6
No – Replace Keyboard
6. Do all the Alphabet keys work?
Yes – The Keyboard is working
No – Replace the Keyboard