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Standard Operating Procedure for Guest Room Preventive Maintenance

SOP Number: Hotel Engineering SOP – 23

Department: Engineering and Maintenance

Date Issued: 26–Mar-2018

Time to Train: 30 Minutes

Guest Room Preventive Maintenance Checklist and Procedure:

  • To ensure excellent and consistent function and quality of all guest rooms.

  • Preventive measures must be developed to detect and correct any maintenance issues before a guest makes contact with the hotel.

  • The rooms’ preventative maintenance will ensure each room is serviced at least twice in a calendar year.

  • A recap form will be placed in the beginning of the binder listing all rooms, indicating the dates of all preventative maintenance performed.

TV’s, Set-top box:

  • TV - Check TV channels and Audio output.

  • TV - Fine tune if required.

  • TV - Check Remote and replace the battery if required.

  • TV - Set-top box connector to be checked and replace if required.

  • TV - Check the wall mount.

  • TV - Check input like HDMI, USB etc.

Radio and Mobile or Tablet Docks:

  • Radio - Check Time and Adjust if required.

  • Radio - Fine tune if required.

  • Docks - Check iPad and iPhone dock.

  • Docks - Check if charging is working.

  • Docks - Check Sound output after docking.

Home Theatre and DVD Players:

  • Home Theatre - Check Sound output.

  • Home Theatre - Check Remote and replace the battery if required.

  • Home Theatre - Check all Speakers.

  • DVD / CD Player - Check connection to TV.

  • DVD / CD Player - Check Remote and replace the battery if required.

  • DVD / CD Player - Test Playing DVD / CD

Air Conditioning - A/C:

  • A/C Unit (check operation and correct position)

  • Check leaks under A/C units, doors, weather stripping etc.

  • Thermostat (secure and functioning).

  • Check A/C Remote and replace the battery if required.

  • Filters and Grilles (clean).

  • Condensate water drain (clean).

  • Blower fan (check & secure).

  • Switches (check operation).

  • Check plug & receptacle for a tight fit.

Switches and Lamps:

  • Outlet Wall plates should match wall colour, inspect, clean, secure.

  • Switches should match wall Colour replace if required.

  • Receptacles replace if required.

  • Lamp sockets should be tightened if required.

  • Lampshades replace if damaged.

  • Bulbs / LED Lights - All bulbs to be checked and replace if necessary.

  • Plugs points check working condition and replace as necessary.

Telephones:

  • Dialings Tests.

  • Dialings Instruction

  • Message light test.

  • Voice Mailbox test.

Furniture:

  • Drawer handles & knobs to check.

  • Drawer guides lubricate if necessary.

  • Check for stains on furniture.

  • Springs on chairs and sofa to be checked.

  • Tabletops check, repair small defects.

  • Headboards check and secure properly if loosen.

  • Wheels check and secure systems.

  • Nightstands check and secure.

  • Coat racks check paint and if loose then replace with new one.

Wall, Fixtures and Ceiling:

  • Carpet check.

  • Baseboards check.

  • Fixtures and paintings check.

  • Ceiling - Check for cracks, and peeling paint etc.

  • Ceiling - Check Smoke Detector and replace if required.

  • Walls - Check paint on walls.

Remarks by the Technician:

Date:

Signature:

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Augustine

Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.