Standard Operating Procedure for Guest Room Preventive Maintenance
SOP Number: Hotel Engineering SOP – 23
Department: Engineering and Maintenance
Date Issued: 26–Mar-2018
Time to Train: 30 Minutes
Guest Room Preventive Maintenance Checklist and Procedure:
To ensure excellent and consistent function and quality of all guest rooms.
Preventive measures must be developed to detect and correct any maintenance issues before a guest makes contact with the hotel.
The rooms’ preventative maintenance will ensure each room is serviced at least twice in a calendar year.
A recap form will be placed in the beginning of the binder listing all rooms, indicating the dates of all preventative maintenance performed.
TV’s, Set-top box:
TV - Check TV channels and Audio output.
TV - Fine tune if required.
TV - Check Remote and replace the battery if required.
TV - Set-top box connector to be checked and replace if required.
TV - Check the wall mount.
TV - Check input like HDMI, USB etc.
Radio and Mobile or Tablet Docks:
Radio - Check Time and Adjust if required.
Radio - Fine tune if required.
Docks - Check iPad and iPhone dock.
Docks - Check if charging is working.
Docks - Check Sound output after docking.
Home Theatre and DVD Players:
Home Theatre - Check Sound output.
Home Theatre - Check Remote and replace the battery if required.
Home Theatre - Check all Speakers.
DVD / CD Player - Check connection to TV.
DVD / CD Player - Check Remote and replace the battery if required.
DVD / CD Player - Test Playing DVD / CD
Air Conditioning - A/C:
A/C Unit (check operation and correct position)
Check leaks under A/C units, doors, weather stripping etc.
Thermostat (secure and functioning).
Check A/C Remote and replace the battery if required.
Filters and Grilles (clean).
Condensate water drain (clean).
Blower fan (check & secure).
Switches (check operation).
Check plug & receptacle for a tight fit.
Switches and Lamps:
Outlet Wall plates should match wall colour, inspect, clean, secure.
Switches should match wall Colour replace if required.
Receptacles replace if required.
Lamp sockets should be tightened if required.
Lampshades replace if damaged.
Bulbs / LED Lights - All bulbs to be checked and replace if necessary.
Plugs points check working condition and replace as necessary.
Message light test.
Voice Mailbox test.
Drawer handles & knobs to check.
Drawer guides lubricate if necessary.
Check for stains on furniture.
Springs on chairs and sofa to be checked.
- Tabletops check, repair small defects.
Headboards check and secure properly if loosen.
Wheels check and secure systems.
- Nightstands check and secure.
Coat racks check paint and if loose then replace with new one.
Wall, Fixtures and Ceiling:
Fixtures and paintings check.
Ceiling - Check for cracks, and peeling paint etc.
- Ceiling - Check Smoke Detector and replace if required.
Walls - Check paint on walls.
Remarks by the Technician: