Standard Operating Procedure for Guest Room Preventive Maintenance
SOP Number: Hotel Engineering SOP – 23
Department: Engineering and Maintenance
Date Issued: 26–Mar-2018
Time to Train: 30 Minutes
Guest Room Preventive Maintenance Checklist and Procedure:
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To ensure excellent and consistent function and quality of all guest rooms.
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Preventive measures must be developed to detect and correct any maintenance issues before a guest makes contact with the hotel.
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The rooms’ preventative maintenance will ensure each room is serviced at least twice in a calendar year.
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A recap form will be placed in the beginning of the binder listing all rooms, indicating the dates of all preventative maintenance performed.
TV’s, Set-top box:
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TV - Check TV channels and Audio output.
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TV - Fine tune if required.
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TV - Check Remote and replace the battery if required.
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TV - Set-top box connector to be checked and replace if required.
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TV - Check the wall mount.
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TV - Check input like HDMI, USB etc.
Radio and Mobile or Tablet Docks:
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Radio - Check Time and Adjust if required.
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Radio - Fine tune if required.
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Docks - Check iPad and iPhone dock.
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Docks - Check if charging is working.
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Docks - Check Sound output after docking.
Home Theatre and DVD Players:
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Home Theatre - Check Sound output.
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Home Theatre - Check Remote and replace the battery if required.
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Home Theatre - Check all Speakers.
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DVD / CD Player - Check connection to TV.
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DVD / CD Player - Check Remote and replace the battery if required.
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DVD / CD Player - Test Playing DVD / CD
Air Conditioning - A/C:
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A/C Unit (check operation and correct position)
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Check leaks under A/C units, doors, weather stripping etc.
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Thermostat (secure and functioning).
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Check A/C Remote and replace the battery if required.
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Filters and Grilles (clean).
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Condensate water drain (clean).
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Blower fan (check & secure).
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Switches (check operation).
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Check plug & receptacle for a tight fit.
Switches and Lamps:
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Outlet Wall plates should match wall colour, inspect, clean, secure.
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Switches should match wall Colour replace if required.
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Receptacles replace if required.
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Lamp sockets should be tightened if required.
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Lampshades replace if damaged.
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Bulbs / LED Lights - All bulbs to be checked and replace if necessary.
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Plugs points check working condition and replace as necessary.
Telephones:
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Dialings Tests.
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Dialings Instruction
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Message light test.
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Voice Mailbox test.
Furniture:
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Drawer handles & knobs to check.
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Drawer guides lubricate if necessary.
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Check for stains on furniture.
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Springs on chairs and sofa to be checked.
- Tabletops check, repair small defects.
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Headboards check and secure properly if loosen.
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Wheels check and secure systems.
- Nightstands check and secure.
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Coat racks check paint and if loose then replace with new one.
Wall, Fixtures and Ceiling:
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Carpet check.
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Baseboards check.
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Fixtures and paintings check.
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Ceiling - Check for cracks, and peeling paint etc.
- Ceiling - Check Smoke Detector and replace if required.
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Walls - Check paint on walls.
Remarks by the Technician:
Date:
Signature: