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Example Reservation Scenario - Receive a call not directly related with reservation.

Reservation Scenario/Script : Receive a call not directly related with reservation.

Reservation staff: Good evening, Reservation, Agna speaking, how may I help you?

Guest: Yes, I would like to know if you have rooms with wifi internet facility.

Reservation staff: Yes, Mam, if you are accessing wifi Internet via your computer, it is available in all rooms through, but you can enjoy high speed free Internet access only in our Platinum Club executive rooms.

Guest: What do I need to use high speed Internet access?

Reservation staff: Mam, you will have to have 5G compatible devices like a 5G supported mobile or computer device to support the bandwidth provided by hotels network.

Guest: Oh, I see. What if I do not have a 5G enabled device with me?

Reservation staff: I agree, Mam. If you do not bring your computer with you. You can simply surf the net through our TV or you could get a compatible device on rent from our front desk.

Guest: Oh, that’s convenience. Ok then I think that’s all I want to know. You are so kind.

Reservation staff: Not at all. Thank you for your interest. Mam, we have a lot more facilities for business traveler. Would you like us to send you more information about our hotel to you?

Guest: Yes, why not. My email id is This email address is being protected from spambots. You need JavaScript enabled to view it.. My name is Taniya Rickson.

Reservation staff: Thank you Ms Taniya. If you are interested to book with us, please give me a call. I am Agna.

Guest: Yes, I will, once I have confirmed my schedule, Agna, thanks.

Reservation staff: You’re welcome Ms Taniya. Thank you for your call.

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.