Support our work by becoming our Patron! Learn More
Hotel Reservation Scenario - Handling Enquiry For Critical Dates

Example Reservation Scenario: Reservation enquiry for critical dates

Reservation staff: Good morning, Reservation, Agna speaking, how may I help you?

Guest: Hi, I am John Richard , remember me? Book me a room for next month around the 8th for 4 nights, Agna.

Reservation staff: Mr Richard , I am afraid we are very full for the 8th to 12th of next month. Would you mind if we could put you on waiting list?

Guest: Full! No way! You know I bring you so much business a year. You don’t even give a room for such a nice, loyal guest like me! I need to talk to the General Manager.

Reservation staff: Mr Richard , thank you for choosing us as your accommodation in Dubai. However, as we can see, we are really fully booked for that period. May I consult with our Sales Manager and return your call later?

Guest: OK then. You know, I definitely need a room or else, I will pull out my account from your hotel. Give me a call as soon as possible.

Reservation staff: Thank you for your understanding, Mr Richard. May I confirm with you your contact telephone number in the State? Is it 456-4163462?

Guest: Correct. I will wait for your call.

Reservation staff: We will call you back shortly. Thank you for your call, Mr Richard.

Augustine's Avatar


Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.