Table Reservations Procedure For Restaurants

Answering the telephone:

Wish the caller as per the time of the day:

• Good (morning / afternoon / evening).  Roof Top Restaurant Albert speaking. How may I help you?

Acknowledging a reservation request

• Certainly Mr. David, (use name if whenever known)

• Yes of course sir or madam, (use name if known)

Taking the table reservation details:

Standard questions

• May I have your name, please?

• When would you like book your table?

• A table for how many guests?

• Where would you like to sit?

• Do you prefer a smoking area? (Only applicable if your restaurant has separate smoking area / zone)

When you check the reservations book

• Please excuse me, (name), while I check the reservations.

• Please allown me to put your call on hold, While i check the availability.

• Just one moment, please (name), while I see what we have available.

Returning to the caller

• I’m sorry to keep you waiting, (name).

• Sorry to keep you on hold, (guest Name)

• May I have your (mobile number), please?

Confirming the details

• May I please repeat the table reservation details, A table for (2) (this afternoon / on Sunday, 31 October) at (2.00 p.m.) in the name of (Mr. David). And your (telephone number) is (123456789). Is that details correct? 

Saying goodbye

• Thank you very much for calling, Mr. David. We look forward to seeing you then. Have a great day ahead.

When a table is not available or where the guest wants one

• I’m afraid we don’t have a table at that time. Would (2.30) be suitable?

• I’m afraid we don’t have a table available there at that time. But there is a table available (say where) then. Would that be suitable?

Offering an alternative

• May I help you to reserve a table at another of our restaurants instead? 

• Perhaps you’d like to have (lunch) in the (Wok Restaurant), where there will be a buffet this afternoon.

Process for reconfirming a restaurant table reservation request:

Standard reconfirmation

• Good Morning, Mr. David. This is  Albert from the Roof Top restaurant speaking.

• I would like to reconfirm your reservation for a table for 2 this afternoon at 02:00 p.m.

• Thank you very much for making the reservation and we look forward to being of service to you and your (guest) this evening.

Reconfirmation of a table reservation with a special request

• Good afternoon, Mr. David. This is Albert from the Roof Top restaurant speaking.

• I would like to reconfirm your reservation of a table for 2 this evening at 7:00 pm.

• A birthday cake with the wording "Happy Birthday to Betty" has been arranged for tonight.

• Should you have any other request, please let us know.

• Thank you very much for making the reservation and we look forward to being of service to you and your (guest) this evening.