SOP – Front Office – How to Control Guest room keys
How to control guest room keys in Front Office? Purpose: It is the duty and responsibility of the front desk staff ...
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SOP – Front Office – Do’s and Don’ts
Do’s and Don’ts in Front Office Training Summary questions: Q1. Why it is required to address guests and teammates by ...
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SOP – Front Office – Guest Registration and Check in Process
Guest Registration and Check-in Process The objective of the Guest Registration and Check-in process: After a guest arrives at the ...
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SOP – Front Office – FO Assistant / Executive – Taking over a shift
Front Office Assistant / Executive – Taking over a shift Objective: Effective front-office communication involves the use of log books, ...
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SOP – Front Office – Preparation before beginning the shift
Preparation Before Beginning the Shift 1) To be Ready Before the shift starts. 2) Punch in your attendance 3) Read ...
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SOP – Front Office – Allocating Guest Room, Upgrade and Downgrade
Procedure For Allocating Guest Rooms, Upgrade and Downgrade Rooms 1) Familiarize with the room type in the hotel Memorize the ...
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SOP – Front Office – Telephone Etiquette in hotels
Standard Telephone Etiquette in Hotels For Staff Basic Hotel Telephone Etiquettes: What all points should be taken care of while ...
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SOP – Reservations – How to Turnaway Reservation in hotels
How to Turnaway Reservation in Hotels? At some times a reservation request must be denied or not processed because the ...
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SOP – Reservations – How to Waitlist Reservation in Hotels
How To Waitlist Reservations In Hotels? Procedure For Waitlist reservation: At some times a reservation request must be denied because ...
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SOP – Reservations – Processing Cancellation Requests
How to Process Reservation Cancellations? Non-Guaranteed Reservations: 1) Obtain Guest name or Reservation number 2) Search for reservations in the ...
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