3 Types Of Front Office Ledger In Hotels

In hotels, front office ledgers are used to keep track of various financial transactions and guest-related information. There are several types of front office ledgers commonly used in hotels. Here are three main types: Guest Ledger: The Guest Ledger, also known as the Folio, is one of the most crucial ledgers in a hotel. It maintains a record of all financial transactions related to individual guests during their stay. This ledger includes charges for room rates, additional services (such as room service, laundry, or telephone usage), and payments made by the guest. It provides a detailed breakdown of the guest's account, allowing both the hotel staff and the guest to review and verify charges. City Ledger: The City Ledger is used to record transactions with entities other than individual guests. This ledger is primarily for corporate clients, travel agencies, or other organizations that may have an established credit relationship with the hotel. Transactions in the City Ledger include billing arrangements, credit limits, and payments made by the third-party entities. It helps the hotel keep track of outstanding payments and credit limits for different city ledger accounts. Advance Ledger: The Advance Ledger, also known as the Deposit Ledger, is used to record any advance payments made by guests before their actual stay. This ledger is essential for tracking prepayments, ensuring that the correct amount is applied to the guest's account during their stay. Advance payments could be made for room reservations, special packages, or any other pre-booked services.
Types Of Front Office Ledger In Hotels Introduction: What is a front office ledger in hotels? The front office ledger ...
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SOP – Front Office – Do’s and Don’ts

SOP - Front Office - Do's and Don'ts
Do’s and Don’ts in Front Office Training Summary questions: Q1. Why it is required to address guests and teammates by ...
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SOP – Front Office – Guest Registration and Check in Process

SOP - Front Office - Guest Registration and Check in Process
Guest Registration and Check-in Process The objective of the Guest Registration and Check-in process: After a guest arrives at the ...
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SOP – Front Office – Preparation before beginning the shift

SOP - Front Office - Preparation before beginning the shift
Preparation Before Beginning the Shift 1) To be Ready Before the shift starts. 2) Punch in your attendance 3) Read ...
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SOP – Front Office – Allocating Guest Room, Upgrade and Downgrade

SOP - Front Office - Allocating Guest Room, Upgrade and Downgrade
Procedure For Allocating Guest Rooms, Upgrade and Downgrade Rooms 1) Familiarize with the room type in the hotel Memorize the ...
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SOP – Front Office – Telephone Etiquette in hotels

SOP - Front Office - Telephone Etiquette in hotels
Standard Telephone Etiquette in Hotels For Staff Basic Hotel Telephone Etiquettes: What all points should be taken care of while ...
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SOP – Reservations – How to Turnaway Reservation in hotels

SOP - Reservations - How to Turnaway Reservation in hotels
How to Turnaway Reservation in Hotels? At some times a reservation request must be denied or not processed because the ...
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SOP – Reservations – Processing Cancellation Requests

SOP - Reservations - Processing Cancellation Requests
How to Process Reservation Cancellations? Non-Guaranteed Reservations: 1) Obtain Guest name or Reservation number 2) Search for reservations in the ...
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SOP – Reservations – How to Handle Reservation Enquiry

SOP - Reservations - How to Handle Reservation Enquiry
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Front Office – How to Handle Cash Advance

SOP - Front Office - How to Handle Cash Advance
How To Handle Cash advance Request From Hotel Guests Introduction: Will you be ready to pay someone in advance when ...
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