Lobby Ambassador Duties and Job Description

As a Hotel Lobby Ambassador, your primary responsibility is to provide exceptional customer service to guests as they enter and exit the hotel. You will be the first point of contact for guests and must always be polite, friendly, and welcoming. Your duties will include greeting guests, assisting with luggage, providing directions and recommendations for local attractions, and answering any questions guests may have about the hotel or surrounding area. You will also handle guest complaints and ensure that any issues are resolved promptly and to the guest's satisfaction. Additionally, you will be responsible for maintaining the cleanliness and appearance of the lobby area, including the front desk, seating areas, and restrooms. You may also be required to assist with administrative tasks such as checking guests in and out, processing payments, and managing reservations. To be successful in this role, you must have excellent communication and interpersonal skills, be able to work well under pressure, and have a strong attention to detail. You should also be able to work flexible hours, as this position may require working evenings, weekends, and holidays. Overall, the Hotel Lobby Ambassador plays a crucial role in ensuring that guests have a positive experience from the moment they enter the hotel. If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, this may be the perfect job for you.
Job Description, Duties, Interview Questions and Salary for Lobby Ambassador As a Hotel Lobby Ambassador, your primary responsibility is to ...
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SOP – Front Office – Hotel Medical emergency / Procedure for Medical Emergencies

Medical emergency standard procedure hotel
SOP Procedure for Medical Emergency Handling Medical Emergency Standard procedure: The following information must be obtained once the guest is ...
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SOP – Front Office – Doctor on Call / Procedure for Sick Guest

doctor on call
SOP Doctor on Call Request / Procedure for Handling Sick Guest Doctor on Call Standard procedure: As the first point ...
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