SOP – Reservations – Handling Booking Enquiry for Sold Out dates
Handling Booking enquiry for sold-out dates If the room type is sold out then: If the Hotel is sold out ...
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SOP – Front Office – How to check guest car before pick-up
How to Check the guest’s car before pick-up? Check Grooming & Personal Hygiene of Drivers: Check for Driver and Vehicle ...
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SOP – Front Office – On Queue or Wait Procedure
Handling On-Queue or Wait Room Status in Hotels Training Summary questions: Q1. What does it mean by “On Queue”? Q2. ...
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SOP – Front Office – Settlement Of Guest Account At Checkout
Standard Procedure For Settlement of Guest Account at Checkout As per the billing instructions mentioned in the reservation correspondence, the ...
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Company Volume Guaranteed Rate Letter / CVGR letter
Sample Company Volume Guaranteed Rate Letter / CVGR Letter A Company Volume Guaranteed Rate (CVGR) letter is offered by the ...
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Asst. Front Office Manager (AFOM) – Job Description
Job Description For Assistant Front Office Manager POSITION SUMMARY: In the absence of the Front Office Manager or Resident Manager ...
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SOP – Front Office – Vouchers and Gift Certificates
Procedure For Handling Discount Vouchers and Gift Certificates Gift certificates or vouchers are treated like cash, The guest who is ...
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Front Office Manager Duties and Responsibility (FOM)
Job Description for Front Office Manager / Front Desk Manager POSITION SUMMARY: Directly supervises all front office personnel and ensures ...
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SOP – Front Office – Room move procedure
Standard Room Move Procedure A room change request can occur for different reasons, Front office team should change the room ...
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SOP – Front Office – How to walk a guest to another hotel
Procedure To Walk The Guest To Another Hotel Because of the highly competitive markets, it should be the goal of ...
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