Job Description for Banquet Supervisor in hotel
A banquet supervisor is responsible for overseeing and coordinating all aspects of banquets and events, including setup, food service, and cleanup. They ensure that events run smoothly and meet or exceed guests’ expectations.
To be successful in this role, a banquet supervisor must have excellent communication and organizational skills, as well as the ability to lead and motivate a team. They need to be able to think on their feet and make quick decisions when issues arise.
In addition to managing the event itself, a banquet supervisor may also be responsible for scheduling staff, ordering supplies, and ensuring that all equipment is in working order. They work closely with other departments such as catering, culinary, and housekeeping to ensure that all aspects of the event are coordinated and executed flawlessly.
Overall, a banquet supervisor plays a critical role in creating memorable events and ensuring that guests have a positive experience. This is a challenging and rewarding position for those with a passion for hospitality and event management.
Supervise all phases of all types of banquet functions and coordinate activities daily. The Banquet supervisor should also oversee the banquet event and ensure that all service standards and departmental policies are followed by banquet staff. Act as a single point of contact with the banquet host during the banquet function.
DUTIES AND RESPONSIBILITIES FOR BANQUET SUPERVISOR POSITION:
- Meet and greet clients.
- Oversee catered functions, in-house and off-site.
- Responsible for making the function space visually appealing and presenting the menu offering for the event.
- Responsible for the overall sanitation and cleanliness of the work areas, banquet rooms, and storage areas.
- Responsible for the proper usage and good working order of all equipment, furniture, and fixtures in the Banquet and Catering Section in the shift assigned.
- Responsible for consistently implementing the service standards and operating procedures in the banquet and Catering service.
- Provide excellent customer service and ensure customer needs are met.
- Provide unique and creative ideas to enhance meetings & group experience.
- Should possess in-depth Knowledge of Food and Beverage preparation and presentation.
- Supervise events and team members throughout service.
- Guide the Banquet servers in the set up of tables and place settings.
- Be familiar with all current and upcoming event details.
- Resolve staff and customer concerns quickly and efficiently.
- Coordinate with the Kitchen and housekeeping department.
- Should be able to work under pressure and also work in long or break shifts.
- Scheduling banquet staff, preparing weekly duty charts to correspond with banquet functions, and managing labor monthly.
- Assist the Banquet Manager with scheduling, training, and performance management.
- Assist and support the Conference Services Manager to provide excellent guest service
- Organise Transportation of food and equipment to offsite catering events.
- Should have experience in operating sales and catering software like Opera S&M, Protel Banquet, Delphi, etc.
- Should have experience in operating POS (point of sales) Software’s.
- Responsible for monthly inventory, consumption spreadsheet, and banquet staff labor.
- Responsible for ensuring sufficient operating guest supplies, beverage supplies, and operating equipment for functions assigned.
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
- Stand, sit, or walk for an extended period. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
JOB TITLE: BANQUET SUPERVISOR
REPORTS TO: BANQUET MANAGER
Degree or three years Diploma in hotel Management or equivalent, Good MS office skills.
Previous experience in a similar Job role or minimum 4 years experience as Banquet Captain. Experience in Hotel management software and Point of sale software.
Interview Questions For A Banquet Supervisor Position:
When conducting an interview for a Banquet Supervisor position, it’s crucial to assess candidates for their organizational skills, leadership abilities, and experience in coordinating events. Here are some interview questions you might consider:
Event Coordination and Planning:
- Can you describe your experience in coordinating and planning banquets or events?
- Look for candidates with relevant experience in managing events, banquets, or large gatherings.
- How do you ensure all details are executed seamlessly during an event, from setup to breakdown?
- Assess their organizational skills and attention to detail in event logistics.
- Can you share an example of a challenging situation you faced during an event and how you handled it?
- Evaluate their problem-solving and decision-making abilities under pressure.
- How do you work with clients to understand their event requirements and ensure their expectations are met?
- Assess their communication and customer service skills in a banquet setting.
Team Management and Leadership:
- How do you lead and motivate your banquet staff to deliver exceptional service during events?
- Evaluate their leadership style and ability to manage a team effectively.
- Describe a time when you had to handle a conflict or challenge within your team. How did you resolve it?
- Assess their interpersonal skills and conflict resolution abilities.
- What strategies do you employ to ensure your banquet team is well-trained and knowledgeable about the events they are handling?
- Evaluate their commitment to staff development and training.
Customer Service and Guest Experience:
- How do you ensure a positive guest experience during banquets and events?
- Assess their commitment to customer satisfaction and ability to handle guest inquiries or concerns.
- Can you share an example of a time when you went above and beyond to exceed a client’s expectations for an event?
- Evaluate their dedication to delivering exceptional service.
Salary Information For Banquet Supervisor Position:
Salary for Banquet Supervisors can vary based on factors such as location, type of venue, and level of experience. As of January 2024, the average annual salary for Banquet Supervisors in the United States ranged from $40,000 to $60,000.
However, salaries can vary, and it’s advisable to check the latest salary data from reliable sources for the most current information. Keep in mind that specific industries or regions may have different salary ranges, so research based on the relevant context.