HR – Sample Reference Check Questions For Recruiting Hotel Staff

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Sample Reference Check Questions For Recruiting Hotel Staff

  1. When did [Hotel Staff Name] work for your Hotel/Resort?
  2. Could you confirm the starting and ending employment dates?
  3. When did he or she leave the Hotel/Resort?
  4. Why did [Hotel Staff Name] leave the Hotel/Resort?
  5. What was [Hotel Staff Name] starting and ending salary?
  6. What was [Hotel Staff Name] position?
  7. Can you describe the job responsibilities?
  8. Could I briefly review [Hotel Staff Name] resume?
  9. Do the job title and job description match the position that [Hotel Staff Name] held?
  10. Did [Hotel Staff Name] miss a lot of work?
  11. Was he or she frequently late?
  12. Were there any issues you are aware of that impacted [Hotel Staff Name] performance?
  13. Did [Hotel Staff Name] get along well with management and coworkers?
  14. Did [Hotel Staff Name] have good etiquette and manners with the guests?
  15. Did [Hotel Staff Name] have good product knowledge and keep updating about new products and services offered?
  16. Was [Hotel Staff Name] promoted while with your Hotel/Resort?
  17. Did [Hotel Staff Name] supervise other employees? How effectively?
  18. If I spoke to those employees, how do you think they would describe [Hotel Staff Name] management style?
  19. How did [Hotel Staff Name] handle conflict? How about pressure? Stress?
  20. Did you evaluate [Hotel Staff Name] performance?
  21. Can you speak about the strong and weak points?
  22. What was noted as needing improvement during this performance review?
  23. What was [Hotel Staff Name] biggest accomplishment while working for your Hotel/Resort?
  24. Would you rehire [Hotel Staff Name] if the opportunity arose?
  25. If I describe the position we are hiring for to you, could you describe how good a fit you think [Hotel Staff Name] would be for the position?
  26. Is there anything I haven’t asked that you would like to share with me?

When conducting reference checks for recruiting hotel staff, it’s essential to ask questions that provide insights into the candidate’s work ethic, interpersonal skills, and overall performance in a hospitality setting. Here is a sample of reference check questions tailored for hotel staff recruitment:

1. General Performance:

  • How would you describe the candidate’s overall performance during their time at your establishment?
  • Can you provide examples of specific achievements or contributions made by the candidate in their role?

2. Work Ethic and Reliability:

  • How reliable and punctual was the candidate in fulfilling their work duties?
  • Can you speak to the candidate’s work ethic, particularly in a fast-paced hospitality environment?

3. Team Collaboration:

  • How well did the candidate collaborate with colleagues and other team members?
  • Can you share instances where the candidate demonstrated effective teamwork or leadership skills?

4. Customer Service Skills:

  • In your experience, how did the candidate handle customer interactions and guest satisfaction?
  • Can you provide examples of situations where the candidate went above and beyond to ensure positive guest experiences?

5. Communication Skills:

  • How would you describe the candidate’s communication skills, both with colleagues and guests?
  • Can you share instances where the candidate effectively communicated information or resolved issues?

6. Ability to Handle Stressful Situations:

  • In a dynamic and potentially stressful hotel environment, how did the candidate handle pressure and challenging situations?
  • Can you provide examples of the candidate remaining composed during busy or high-pressure periods?

7. Adaptability and Flexibility:

  • How well did the candidate adapt to changes in schedule or unexpected events?
  • Can you share instances where the candidate demonstrated flexibility in their role?

8. Attention to Detail:

  • In a hotel setting, attention to detail is crucial. How would you rate the candidate’s attention to detail in their work?
  • Can you provide examples where the candidate’s attention to detail positively impacted operations?

9. Conflict Resolution:

  • Did the candidate encounter any conflicts with colleagues or guests, and if so, how were those conflicts resolved?
  • Can you speak to the candidate’s ability to handle and resolve conflicts professionally?

10. Areas for Growth or Improvement:

  • Are there any areas where the candidate may need further development or improvement based on your observations?
  • Can you share any constructive feedback that could help the candidate succeed in a new role?

These reference check questions are designed to gather valuable insights into a candidate’s performance and suitability for a hotel staff position. Tailor these questions based on the specific role and requirements of the hotel job in question.


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Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

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