How to Check the guest’s car before pick-up?
Check Grooming & Personal Hygiene of Drivers:
- Drivers are the first point of contact with the guest.
- They represent the hotel and the company
- Uniform to be crisp, clean, and well-ironed
- Well shaved
- Hair and moustache to be trimmed
- Deodorant to be applied
- Shoes to be well-polished
- Nails to be clipped
- No chewing of pan/gutka.
- Avoid smoking, Need to wash hands and mouth refreshments to be taken.
Check for Driver and Vehicle documents:
- Driving license
- Vehicle RegistrationThe formality at arrival of the guest. paper.
- Validity of vehicle Insurance.
- Pen and a small notepad
- Name tag.
Check Car Condition:
- Check the car service due date.
- The car is to be cleaned and washed from the outside.
- All windows/screens should be cleaned.
- Seat covers to be clean.
- The car should be smelling fresh.
- The front seat of the car should always be pulled to the front to the maximum.
- Check the Tyre pressure and Wheel rim to be washed.
- Radiator coolant level.
- Fuel Level ( Low / Med / Full).
- Engine oil level.
- Window washer water lever and Wiper working.
- Check A/C working conditions.
- Check the music system and CD / USB as per hotel standards.
- First Aid Kit.
- FireFire are chemical decomposition of a fuel element through combustion or burning. For fire to occur a... Extinguisher.
Check Car Facilities:
- Trip Sheet / Duty Slip
- Daily newspaper to be in place – neatly folded & placed in the back pocket of the driver’s seat.
- Choice of Magazines as per hotel standard should be kept in another seat pocket.
- Local city guide book which shows places of interest map etc.
- 2 Notepad and pen to be kept in a folder.
- Car air freshener should be present.
- 2 Boxes of tissue paper.
- 2 bottles of mineral water(room temperature), 2 Soft drink, 4 Cold towel
- The front seat of the car should always be pulled to the front to the maximum
- Seat pockets should be cleaned.
- CoatCoat - To cover with a layer; usually thin; of some substance; such as flour; aspic or oil. Hangers
- Mobile Car Charges and Pins.
Check the placard:
- The board and the handle rod are to be cleaned.
- The paper on which details are printed is to be clean and free of creases & folds.
- The hotel’s name with the logo to be printed in bold and clear.
- The full name of the guest is to be printed with salutation and without any spelling mistakes.
Training Summary questions:
Q1. Why should we check grooming & personal hygiene?
Q2. What should be checked in grooming & personal hygiene?
Q3. What should the driver be checked for?
Q4. What should be checked in the car?
Q5. What should one check on the placard?
Patreon Only SOP Download
SOP Number: Front Office SOP - 18
Department: Front Office – Travel DeskTransportation personnel - person who provide transportation services for guests. / ConciergeConcierges - Person who assist guests by making restaurant reservations; arranging for transportatio...
Date Issued: 27-April-2014
Time to Train: 45 Minutes
