SOP – BAR / Lounge – Greeting Guest Upon Arrival

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Greeting Guests Upon Arrival

Hostess / Maitre D’:

  • Welcome the guest(s).
  •  When guests arrive, welcome them with a local greeting.

Appropriate greetings:

Address them with the appropriate greeting for the time, as follows:

00.00 – 11.59 – “Good morning” 

12.00 – 17.59 – “Good afternoon”  

18.00 – 23.59 – “Good evening”       

  • Use the guest’s name, when to know.
  •  Try to call the guest by her/his name: e.g., “Good morning Mr. David, how are you?”.
  •  Check for any reservations.
  •  Politely ask if they have a reservation. If yes, ask for the guest’s name and guide her/him to the reserved table.
  •  If no, ask if the guest requires a non-smoking table/smoking table/window table.
  •  Guide the guest to her/his table.
  •  Do not walk too fast when showing the way to the guest. Say to the guest: “This way, Madam/Sir” with palms open.
  •  Pull the chair out (ladies first).
  •  Pull the chair out to ease access to the table and push the chair back when the guest is sitting.
  •  The hostess leaves the table by saying to the guest; “Enjoy your meal, Madam/Sir/Ladies and Gentlemen”.

Waitress / Waiter:

  • Welcome the guest(s) with a smile.
  •  When the guest has been seated by the hostess, approach the table and welcome her/him with a smile.
  •  Greet guests as soon as they are seated.
  •  Introduce yourself by name. E.g.: Welcome to (Name of the property/restaurant). I am James, your Waiter / Cocktail server, etc.
  •  Tell guests about the specials.

Training Summary questions:

Q1. What is the appropriate greeting for the time?  

Q2. How to walk when showing the way to the guest?     

Q3. How to ask the guest for any reservation?

Q4. How should the Hostess leave the table after leaving the guest?

Q5. How to introduce yourself to the guest?
SOP Number: Food and Beverage Service SOP - 09
Department: Food and Beverage Service – BAR / Lounge
Date Issued: 13- March -2013
Time to Train: 20 Min

Back Office Job Description Banquet BAR Beverage Service Cashiering Chef Chef Training Cleaning Concierge Duties and Responsibility Engineering Executive Chef F&B Setup F&B Training Finance Food Service Front Desk Front Office Formats Front Office Setup Front Office Training Guest Room Guest Services Hospitality Basics Hotel Formats Hotel Security Hotel Staff Job Description Hotel Staff Training Housekeeping Formats Housekeeping Setup Housekeeping Training Kitchen Kitchen Basics Kitchen Training Maintenance Maintenance Technician Reservation Restaurant Sales SOP SOP F&B Service SOP Finance and Accounting SOP Front Office SOP Housekeeping SOP Kitchen Staff Training

Support Our Work

Since 2011 Setupmyhotel has been helping hundreds of hoteliers around the world. Support Setupmyhotel by becoming our Patron!

Learn more