Guest Service Request Tracker Form

A guest service request tracker is used to track requests made by the guest to the front desk/housekeeping staff.

As the centre of the hotel front office is responsible for coordinating most of the guest services. Typical guest services involve providing the guest with information, special equipment, supplies, and requirements.

The Front desk agent or the guest service staff needs to respond knowledgeably to guest requests for information and special requests.

Guests may request special equipment and supplies during any stage of the guest stay cycle. There should be a reliable method of recording these requests and then also to relays these requests to the appropriate service center or hotel department for processing.

Finally, they should also follow up on these requests to ensure that this request has been processed and the guest is satisfied.