Front Desk Services AuditAudit is a verification of accounting procedures and records. Checklist For GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... ArrivalThe time that an. guest registers into the hotel. Experience
- Staff was present and visible at the main entrance, waiting to receive and welcome all guests.
- The guest was acknowledged with eye contact and a smile within 10 feet.
- A polite greeting according to the time of day, the offer of assistance, etc. was made within 5 feet.
- If arriving by vehicle, staff approached the passenger side (if driven by a chauffeur) of the vehicle, opened doors, and greeted guests.
- Staff determined the name of the guest and communicated this to the front desk.
- The guest’s name was used at least one time during the conversation.
- Return guests were recognized and acknowledged.
- All items were removed from the vehicle confirmed with the guest and placed on a bell cart.
- Assistance was offered with golf clubs, packages, directions, etc.
- Staff inquired about the guest’s special requests (in case any).
- Parking options (valet/self-parking) were explained and instructions were provided.
- Guests were directed towards a waiting bell person or the main entrance.
- Staff did not congregate or engage in personal conversation with other staff, no horseplay.
- Staff well groomed, uniformed, and name tag present.
- Staff did not eat, drink, smoke, or chew gum.
- The staff member was the last one to speak (kind comment, offer of assistance, etc.) and the guest was thanked.
- The speed of service was adapted to the guest’s requirements.
Back Office Job Description
Banquet
BAR
Beverage Service
Cashiering
Chef
Chef Training
Cleaning
Concierge
Duties and Responsibility
Engineering
Executive Chef
F&B Setup
F&B Training
Finance
Food Service
Front Desk
Front Office Formats
Front Office Setup
Front Office Training
Guest Room
Guest Services
Hospitality Basics
Hotel Formats
Hotel Security
Hotel Staff Job Description
Hotel Staff Training
Housekeeping Formats
Housekeeping Setup
Housekeeping Training
Kitchen
Kitchen Basics
Kitchen Training
Maintenance
Maintenance Technician
Reservation
Restaurant
Sales
SOP
SOP F&B Service
SOP Finance and Accounting
SOP Front Office
SOP Housekeeping
SOP Kitchen
Staff Training