Sample Apology letter format to Hotel Guests

Guests staying at the hotel occasionally be disappointed or may find fault with service or facilities at the hotel. 

HotelA Hotel or Inn may be defined as an establishment whose primary business is providing lodging facili... management should be attentive to guests with complaints and seek a timely and satisfactory resolution to the problem and also send personalized apology letters to the guest via email/fax/mail as part of the service recovery process in hotels.

Download Sample Apology Letters in Word Format:

[HOTEL LOGO]

Sample Letter of Apology

February 01st 2015,

Dear Mr. GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Name, 

Please allow me an opportunity to introduce myself; my name is [Mention your name] and I am the Director of the Rooms DivisionThe largest; and usually most profitable; division in a hotel. It typically consists of four departm... at the [Hotel Name], [City Name]. My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this.

We always strive to provide the best service to our guests, especially to regular guests such as yourself, and on this occasion, we did not exceed your basic expectations.

I would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to [Mention City Name]. Please be kind enough to contact me directly I will personally ensure that your stay is VIPVery Important Person, And I will extend a special discounted rate with complimentary breakfast to order.

I look forward to hearing from you and looking forward to welcoming you to [Metion Hotel Name].

Yours sincerely,

Director of Operations

Hotel Setupmyhotel.com

Email: hi@example.com