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Sample format of Apology letter / apologize letter used in hotels for Service issue

Sample Apology letter format to Hotel Guests

Guests staying at the hotel occasionally be disappointed or may find fault with service or facilities at the hotel. 

Hotel management should be attentive to guests with complaints and seek a timely and satisfactory resolution to the problem and also send a personalized apology letters to the guest via email/fax/mail as part of the service recovery process in hotels.

Download Sample Apology Letters in Word Format:

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Sample Letter of Apology

February  01st 2015,

Dear Mr. Guest Name, 

Please allow me an opportunity to introduce myself; my name is [Mention your name] and I am the Director of Rooms Division at the [Hotel Name], [City Name]. My Guest service team has advised me of the service you received during your stay with us; first and foremost I want to sincerely apologize for this.

We always strive to provide the best service to our guests and especially to regular guest such as yourself and on this occasion we did not exceed your basic expectation.

I would like to extend an invitation to you and your family to stay with us the next time your travel should bring you to [Mention City Name]. Please be kind enough to contact me directly I will personally ensure that your stay is VIP, And I will extend a special discounted rate with complimentary breakfast to order.

I look forward in hearing from you and looking forward to welcome you at [Metion Hotel Name].

Yours sincerely,

Director of Operations
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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.