Guest Service Request Tracker Form
A guest service request tracker is used to track requests made by the guest to front desk/housekeeping staff.
As the centre of the hotel front office is responsible for coordinating most of the guest services. Typical guest services involve providing the guest with information, special equipment, supplies and requirements.
The Front desk agent or the guest service staff need to respond knowledgeably to guest requests for information and special request.
Guests may request special equipment and supplies during any stage of the guest stay cycle. There should be a reliable method of recording this requests and then also to relays this requests to the appropriate service centre or hotel department for processing.
Finally, they should also follow up on this requests to ensure that this request has been processed and the guest is satisfied.