Bomb Threat Guidelines For Hotels

Guidelines for handling Bomb threats in Hotels and Resorts When a hotel receives a bomb threat, the primary concern must ...
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Key Terms / Jargon’s Used In Front Office

Key terms or jargon used in the hotel Front Office department American Plan ( AP) – A billing arrangement under which ...
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How To Cancel Reservations In Hotels

How to Handle Reservation Cancellations in Hotels? A guest does a service to the hotel when they take time to ...
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How To Handle Walk In Guest

Handling walk-in guests can be a challenging task, but with the right approach, it can be a great opportunity to showcase your hospitality skills. First and foremost, greet the guest with a warm smile and make them feel welcomed. Ask them how you can assist them and if they need any help with their itinerary or navigating the area. If the guest is looking for accommodation, have a list of available rooms ready and show them around the property. Highlight the amenities and services that your establishment offers and answer any questions they may have. If there are no available rooms, offer to help them find alternative accommodation in the area. It's important to be attentive to the guest's needs and make them feel valued. Offer them a drink or a snack while they wait, and make sure to keep them updated throughout the process. Once the guest is settled, follow up with them to ensure they have everything they need and their stay is enjoyable. In summary, handling walk-in guests requires a friendly and attentive approach. By providing excellent customer service and making them feel welcomed, you can turn their visit into a positive experience and potentially gain a loyal customer.
How to Handle Walk Guests or Guests Without Reservations in Hotels In General, a Hotel is obligated to accommodate guests. ...
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Guest Cycle: What It Is And How It Works

The Guest Cycle in a hotel refers to the various stages that a guest goes through during their stay. There are typically four stages in the guest cycle, which include pre-arrival, arrival, occupancy, and departure. During the pre-arrival stage, the guest makes their reservation, provides their personal information, and requests any special accommodations they may need. This stage is crucial as it sets the tone for the guest's entire stay. The arrival stage is when the guest physically arrives at the hotel and checks in. During this stage, the guest is greeted by the front desk staff, who verify their reservation and provide them with their room key and any additional information they may need, such as the hotel's amenities and services. The occupancy stage is when the guest is actually staying in the hotel. During this stage, the guest is able to enjoy the various amenities and services that the hotel has to offer, such as room service, housekeeping, and access to the hotel's facilities. Finally, the departure stage is when the guest checks out of the hotel. During this stage, the guest settles any outstanding charges, returns their room key, and provides feedback on their stay. This feedback is crucial for the hotel, as it helps them to improve their services and better meet the needs of their guests. Overall, the guest cycle is an important aspect of the hotel industry, as it ensures that guests receive high-quality service throughout their stay. By understanding the guest cycle and providing exceptional service at each stage, hotels can create a welcoming and enjoyable experience for their guests.
The Guest Cycle in the hotel with Four Stages and Diagram The Guest Cycle in a hotel refers to the ...
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23 Room Types Or Types Of Room In Hotels | Resorts

When it comes to booking a hotel room, there are many different types of rooms to choose from. One of the most popular options is a standard room, which typically includes a bed, a bathroom, and a small seating area. Another common choice is a suite, which offers a larger living space and may even include a separate bedroom. For travelers who are looking for something extra special, there are also a variety of luxury room options available. These may include features such as a private balcony, a whirlpool tub, or a fireplace. For those traveling with families or larger groups, a connecting room or a family room may be the best choice. These types of rooms are designed to accommodate multiple guests and often include extra amenities such as a microwave and mini-fridge. No matter what type of room you choose, it's important to check the hotel's website or speak with a staff member to ensure that the room meets your specific needs and preferences. With so many options available, you're sure to find the perfect room for your next hotel stay.
Types Of Rooms in Hotels When it comes to booking a hotel room, there are many different types of rooms ...
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Room Status Terminology / Definition In Hotels | Resorts

Room Status Hotels
Room Status Terminology / Definitions for hotels During the guest’s stay, the housekeeping status of the guest room changes several ...
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Handling Guest Complaints In Hotels

Front office management and staff should keep the following resolution guidelines in mind when handling guest complaints. The main steps in handling the guest complaints are Listen –> Empathise –> Apologise –> Take action –> Follow up.
Guidelines for Handling Guest Complaints Handling guest complaints is an inevitable part of the hospitality industry. No matter how well ...
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Building Telephone Skills For Hotel Staff

In the hospitality industry, communication is key. One of the most important communication tools for hotel staff is the telephone. It is essential that hotel employees have excellent telephone skills to provide guests with exceptional service. To build telephone skills for hotel staff, it is important to provide them with proper training. This includes teaching them how to answer the phone professionally, with a warm and friendly tone. They should also be trained on how to handle difficult guests and situations, such as complaints or requests for information. Another important aspect of telephone skills training is teaching staff how to navigate through phone systems and transfer calls efficiently. This can greatly improve the guest experience, as they will not be left on hold for extended periods of time or transferred to the wrong department. In addition to training, it is important to provide hotel staff with the necessary tools for effective communication over the phone. This includes ensuring that all phones are in good working condition and that staff have access to important information, such as hotel policies and procedures. By focusing on building telephone skills for hotel staff, hotels can provide excellent service to their guests and create a positive reputation in the hospitality industry.
How to Build Telephone Skills for Telephone Operators? In the hospitality industry, communication is key. One of the most important ...
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Mission And Goals Sample For Hotels

The mission and goals of a hotel are crucial in defining the direction and purpose of the establishment. The mission statement should communicate the values and vision of the hotel to guests and employees alike. It should outline the purpose of the hotel and what it aims to achieve in terms of service, experience, and overall guest satisfaction. The goals of a hotel should align with its mission statement. They should be specific, measurable, achievable, relevant, and time-bound. Common goals for hotels include improving guest experience, increasing occupancy rates, enhancing staff training and development, and increasing revenue and profitability. Overall, a hotel's mission and goals should reflect its commitment to providing exceptional service and creating memorable experiences for guests. By setting clear objectives and working towards them, hotels can ensure that they are constantly improving and delivering on their promises to guests.
How to define Hotel Missions and Goals The mission and goals of a hotel are crucial in defining the direction ...
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