SOP – Concierge / Bell Desk – Lost Luggage
SOP Concierge – Guest Lost Luggage Procedure Assisting the guest with lost luggage: Below is an example of the lost ...
Read more
SOP – Concierge / Bell Desk – Etiquettes and Manners
Basic Etiquette and Manners for Front Desk | Concierge | Bell Desk Concierge & Bell Staff Etiquettes and Manners: The ...
Read more
SOP – Front Office – Handling Check-in and Check-out for Guests with Disabilities
Handling Check-in and Check-out for Guests With Disabilities Special Treatment While Check-in or Check-out for Guests With Disabilities: Training Summary ...
Read more
SOP – Concierge / Bell Desk – Paging Guest For Delivering Messages
Concierge / Bell Desk – Hotel Guest Paging Procedure What is Paging? Standard Process for Paging Guests: Training Summary questions: ...
Read more
SOP – Concierge / Bell Desk – Taking Messages / Parcels / Courier and Delivering to Room
Concierge / Bell Desk – Taking Messages / Parcels / Couriers and Delivering to the Guests Process for Taking and ...
Read more
SOP – Concierge / Bell Desk – Preparation of Shift – Shift Handover
Concierge / Bell Desk – How to prepare for your shift? Preparation before beginning the shift: Training Summary questions: Q1. What ...
Read more
SOP – Concierge / Bell Desk – Valet Parking
Concierge / Bell Desk – Hotel Valet Parking Procedure Valet parking standard procedure: Other points to note while valet parking ...
Read more
SOP – Concierge / Bell Desk – Directing / Escorting Guest to Room
Hotel Standard Procedure For Directing or Escorting Arrival Guests to the Room Purpose of this SOP: The first impression that ...
Read more
SOP – Concierge / Travel Desk – Car or Limousine Transfer for Departure Guests
Procedure For Departure Guest Car Transfer or Limousine Transfer Purpose of Limousine Transfer SOP: The Front office / Travel Desk / ...
Read more
SOP – Concierge / Travel Desk – Flight Reconfirmation Procedure
Flight Reconfirmation Procedure For Hotel Guests Purpose of Flight Reconfirmation SOP: The Front Office / Travel Desk / Concierge team should know the ...
Read more
