Guest Laundry Billing Procedure

The purpose of this policy is to ensure that all the guest laundry billing is done correctly prepared and posted from the POSPoint-of-Sale (POS) Terminal: A cash register with the capability to scan a UPC code with a laser an... or PMS billing system.

Standard procedures for Billing GuestDefinition of Guest in Hospitality Industry: A guest is the most important person in any business. A... Laundry:

• Bills are to be made in duplicate.
•  The original copy of the Bill has to be kept in the Department and the second copy is going along with the Laundry.
•  Always be attentive to the special instruction column.
•  If the guest needs the laundry urgently one must take the charge voucher.
•  In case of urgent laundry, the bill copy needs to be sent to the Front Office cashier immediately or post it in the computer.
•  Every Laundry voucher is to be fed in the POS or PMS for Billing on the guest folio before the garments are returned to the guest.
•  The original copy is kept in day to day file for reference and a duplicate copy is to be given to the guest.
•  Enter every item in the ‘In-house Laundry Record BookTo sell or reserve rooms ahead of time.‘ and Laundry voucher content into the Laundry summary sheet in numerical order.

Training Summary questions:

Q1. Explain the process of express or urgent laundry billing.

Q2. Why is the laundry bill to be prepared in a duplicate copy?

Q3. Explain the process of recording the daily laundry billings.

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SOP Number: Housekeeping SOP -35
Department: Housekeeping – Laundry
Date Issued: 10-Apr-2021
Time to Train: 15 Minutes

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