Bell Desk Duties and Function Audit Checklist - Guest Arrival
Guest acknowledged with eye contact and smile within 10 feet.
A polite greeting, offer of assistance, etc. was made within 5 feet.
Bell Desk staff obtained and used guest name at least one time.
If toured, bell desk staff obtained the key packet and offered to show the guest around the place.
During hotel tour, important information on hotel facilities were pointed out and orientation to food and beverage facilities was provided.
Breakfast timing on coffee shop and other F&B outlet timings where.
If hotel tour provided, then staff opened door and explained key usage.
Doorstop was used to prop open the door.
Bell Desk Staff asked about luggage placement, and also offered to hang garment bag.
Offered to introduce add on services like hotel memorable, robes for purchase, shoe shine service, postage service etc.
Pointed out emergency exits and safety features.
If available, bell person offered to fill ice bucket.
Inquired if assistance was needed in making plans to have fun while in the hotel, offered concierge services, as appropriate.
Further assistance was offered.
Staff member was the last one to speak (kind comment, etc.) and wish guest a nice stay at the hotel.
Bell person well groomed and uniformed, name tag was present.
The speed of service adapted to the environment and the needs of the guest.