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Serving Tea Service Standard | Serving Coffee Service Standard | Hotel Tea Service Standard | How to serve Tea and Coffee

Serving Tea & Coffee to Guests - Service Standards

  • All hot beverages must be of the best quality and to be served at the right temperature.

  • A choice of brown, white and sugar substitute should be given.

  • Tea should be served with loose leaves (unless tea bag is requested, except herbal tea).

  • The server should ask the guest if he / she wants the tea with strong or weak or medium taste.

  • Iced coffee and iced tea must be served cold, and hot coffee and tea must be served hot.

  • Skimmed milk/ cream is should be available upon request.

  • Coffee, tea, cappuccino, espresso, café latte must be served in its respective cup.

  • Brown sugar/coffee crystal for all kinds of coffee, white sugar for teas. 

  • Sugar substitute should also be available.

  • Cappuccino must be served with foam above the top of the cup.

  • All cups/ glasses must be clean with no marks, chips or lipstick.

Equipment's required for Tea and Coffee Service:

For Tea service:

  • Tea cup and saucer.

  • Tea strainer and spoon.

  • Tea pot, hot water jug, 

  • Hot milk jug.

For Coffee service:

  • Coffee cup and saucer

  • Tea spoon.

  • Hot milk jug.

  • Sugar substitute.

Tea Coffee Service Procedures:

  • Heat up the milk and put in a milk jug (cold milk for Ice coffee or tea).

  • Prepare sugar bowl, milk jug, teaspoons and coffee/tea saucers OR Straw, Stirrer, Sugar Syrup on a tray.

  • Brew coffee or tea / Pour coffee or Tea into a full glass of ice in long glass (For Ice Tea or Coffee).

  • Place the sugar bowl / milk jug / sugar in the middle of guest table. (From the right side of the guest)

  • Always Serve hot coffee and tea with cookie.

  • The cup handle must face towards to right hand side and tea spoon must place at right sides corner.

  • Announce the item name when serving the guest. “Mr. Bond, this is your Cappuccino.” 

  • Leave by saying “Please enjoy your coffee/ tea” and with a friendly smile.

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Authored and managed by Augustine, a hotelier with over 20 years of experience in the industry. He has a 3-year diploma with 'honors' from the American Hotel & Lodging Educational Institute and a Bachelor of Computer Application - BCA Degree.