Terminology of Cleaning in Hotel Housekeeping Department

The hotel housekeeping department plays a very important role in ensuring that the hotel premises are clean and tidy at all times. This requires the use of various cleaning tools, equipment and materials. However, it is also important to have a good understanding of the terminology used in cleaning. One of the most basic terms used in hotel housekeeping is "cleaning." This refers to the process of removing dirt, dust and other unwanted materials from surfaces, floors, and furniture. It is important to note that cleaning is not the same as disinfecting, which involves the use of chemicals to kill harmful bacteria and viruses. Another important term is "sanitizing," which involves reducing the number of harmful microorganisms on a surface to a safe level. This is usually done using chemicals such as bleach or hydrogen peroxide. Sanitizing is particularly important in areas where there is a high risk of infection, such as bathrooms and kitchens. "Degreasing" is another important term used in hotel housekeeping. This involves the removal of grease and oil from surfaces such as kitchen counters, stovetops, and floors. Degreasing is usually done using specialized cleaning products that are designed to break down and dissolve grease. Overall, having a good understanding of cleaning terminology is essential for hotel housekeeping staff. By using the right tools, equipment and materials, and applying the correct techniques, they can ensure that the hotel premises are clean, safe and hygienic for guests.
Basic Terminology of Cleaning in the Housekeeping Department The hotel housekeeping department plays a very important role in ensuring that ...
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Fixed Cost and Variable Cost In Hotels

Fixed costs and variable costs are two important concepts in the hospitality industry, particularly in hotels. Fixed costs refer to expenses that remain constant, regardless of the level of business activity. Examples of fixed costs in hotels include rent, salaries, and insurance. On the other hand, variable costs are expenses that fluctuate with the level of business activity. Examples of variable costs in hotels include utilities, housekeeping supplies, and food and beverage costs.
Fixed Costs Vs Variable Costs Fixed costs and variable costs are two important concepts in the hospitality industry, particularly in ...
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Types Of Rates / Rate Codes Used In Hotels

When it comes to booking a hotel room, there are several different types of rates that you may come across. Each rate has its own set of terms and conditions, and it's important to understand them before making your reservation. The most common type of hotel room rate is the standard rate. This is the rate that is advertised on the hotel's website or through a booking platform, and it typically includes the cost of the room and any applicable taxes. Another type of rate that you may encounter is a promotional rate. These rates are often offered during slow periods to encourage bookings. They may come with additional perks, such as free breakfast or a discounted price. If you're looking for a more luxurious experience, you may want to consider a premium rate. These rates often include additional amenities, such as access to a spa or a private pool. Finally, some hotels offer non-refundable rates. These rates are typically lower than standard rates, but they come with the caveat that you won't be able to cancel or modify your reservation without penalty.
Types of Rate Codes used in hotels Hotels always have more than one rate code category for each room type. ...
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Tips For Resolving Declined Credit Card / Check Issues In FO

It can be frustrating and embarrassing when your credit card is declined at a hotel. However, there are some tips that can help you resolve the issue quickly and smoothly. Firstly, make sure that the credit card information you provided is accurate and up to date. If the card is expired or the billing address has changed, contact your bank to update the information. Secondly, check your credit limit to ensure that you have sufficient funds to cover the cost of your stay. If you have reached your credit limit, you may need to make a payment to your credit card account before the hotel can process your payment. If you have verified that your credit card information is accurate and you have sufficient funds, contact the hotel's front desk to resolve the issue. The staff may be able to provide alternative payment options, such as using a different credit card or paying with cash. It's important to stay calm and polite when resolving a declined credit card issue. Remember that mistakes can happen and the hotel staff are there to assist you. By following these tips, you can quickly resolve the issue and continue enjoying your stay at the hotel.
Tips for resolving Declined Credit Card / Check issues in the Front Office It can be frustrating and embarrassing when ...
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Hotel Safe Deposit Box Procedures

Safe Deposit Box Procedures in Hotels The following procedures will ensure that all properties comply with the use of safe ...
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How To Take Occupancy Count / Room Count In Hotel Front Office

How to Accurately calculate Room Count in hotels Front desk agents need to know exactly how many rooms are available, ...
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Uniformed Services In Hotels | Resorts

Uniformed services in hotels play a crucial role in ensuring that guests have a pleasant and comfortable stay. These services include the front desk, concierge, valet, bellhop, and housekeeping. The front desk is the first point of contact for guests when they enter a hotel. Front desk agents are responsible for check-in, check-out, and assisting guests with any questions or concerns they may have during their stay. The concierge provides guests with information about local attractions, restaurants, and events. They can also make reservations and arrange transportation for guests. Valet services are available to guests who need assistance with parking their cars. The bellhop provides assistance with luggage, escorting guests to their rooms, and answering any questions they may have. Housekeeping ensures that guest rooms are clean and tidy during their stay. Overall, uniformed services in hotels are essential to creating a welcoming and comfortable environment for guests. They provide guests with valuable information and assistance, ensuring that their stay is enjoyable and stress-free.
Uniformed Services in Hotels | Hospitality Industry Uniformed services in hotels play a crucial role in ensuring that guests have ...
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Bomb Threat Guidelines For Hotels

Guidelines for handling Bomb threats in Hotels and Resorts When a hotel receives a bomb threat, the primary concern must ...
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Key Terms / Jargon’s Used In Front Office

Key terms or jargon used in the hotel Front Office department American Plan ( AP) – A billing arrangement under which ...
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How To Cancel Reservations In Hotels

How to Handle Reservation Cancellations in Hotels? A guest does a service to the hotel when they take time to ...
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