Request Form Sample – Guest Rentable Items / Items on Loan – Xbox | Playstation | iPad | DVD Player
Sample Request Form for Guest Rentable Items or Loan Items [ipad, Playstation, Xbox, DVD Player etc.] [Your Hotel Name and Logo] ...
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Guest Pet Stay Policy – Terms and Conditions Sample
Hotel Guest Pet Stays Policy – Terms and Conditions
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SOP – Reservations – Processing Cancellation Requests
How to Process Reservation Cancellations? Non-Guaranteed Reservations: 1) Obtain Guest name or Reservation number 2) Search for reservations in the ...
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SOP – Reservations – How to Handle Reservation Enquiry
How to Handle Reservation Enquiry in Hotels and Resorts? 1) Pick up the call in 3 rings ( current industry ...
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SOP – Front Office – Credit Card Acceptance In Hotel
Credit Card Acceptance Checks and Policy for Hotels 1. Request guest to present credit card. (Check the physical credit card): 2. ...
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SOP – Front Office – Processing Credit Card Late Charge
Standard Procedure for Processing Credit Card Late Charges 1. Getting approval Any credit card late charge should be approved by ...
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