Security – 10 Safety Rules When Working With Electricity

10 Safety Rules When Working With Electricity 1. When you’ve turned off a circuit breaker to work on a piece of equipment, always put a piece of tape across it so someone else doesn’t accidentally turn it on. 2. After the circuit breaker is turned off, always test the equipment with a voltmeter to make sure you turned off the correct breaker and there aren’t other circuit breakers that need to be turned off. 3. Always check the voltmeter to make sure it works by testing it in a live outlet that you know works. 4. When doing a “jump” test: Turn off the power, place the jumpers across the switch to be jumped, turn the power back on to observe the results, turn the power off, and remove the jumper. 5. Never leave a switch jumped longer than the few seconds it takes to see the results of the test. 6. Never work on electrical equipment if the floor is wet. 7. If you must leave a piece of malfunctioning equipment, take precautions to ensure no one else will try to use it. Leave a big note taped to the front explaining the situation (e.g., “Out of Order, Will be back with parts this afternoon”). 8. When a piece of equipment is “temporarily” fixed, never let anyone use it until you are certain it is safe. 9. Never call a job “done” until you have thoroughly tested it and are 100 percent sure it is safe and fully operational. 10. Always know where you can turn off the power quickly in case of a problem, whether it’s at the plug or circuit breaker.
10 Safety Rules When Working With Electricity 1. When you’ve turned off a circuit breaker to work on a piece ...
Read more

HR – 3 Main Steps For Successful Hotel Staff Training

3 Steps for Successfull Presentation
Three Main Steps For Successful Hotel Staff Training Hotel Staff Trainer Presentation: Step 1: Use an Effective Introduction Step 2: ...
Read more

Hotel Basic – Rules While Handling Guest Complaints

Hotel Basic Rules While Handling Guest Complaints There are reasons behind a guest complaint that we will never know. Things can build up in a guest, and by the time he reaches us, perhaps something happens that is the "last straw." There are those cases when you deal with a guest who naturally is a complaining person. It is our job to make things pleasant and comfortable for guests so that we don't give reasons for anyone to complain. When complaints occur, remember that a series of unfortunate experiences may have triggered a guest's anger, so try to be understanding and patient.
Hotel Basic Rules While Handling Guest Complaints There are reasons behind a guest complaint that we will never know. Things ...
Read more

Management – Hotel Guidelines For Dealing With The Media During A Crisis

When a crisis occurs in a hotel, it's important to have a plan in place for how to handle the media. By following these guidelines, hotel staff can ensure that they are prepared to communicate effectively and efficiently in a time of crisis. Firstly, it's important to designate a spokesperson who will be responsible for communicating with the media. This person should be someone who is knowledgeable about the situation and who has received media training. Secondly, the hotel should have a clear message that they want to communicate to the media. This message should be consistent and should be communicated by the designated spokesperson. Thirdly, the hotel should be proactive in reaching out to the media. This can include issuing a press release, holding a press conference, or conducting interviews with reporters. Fourthly, it's important to be honest and transparent with the media. This means providing accurate information about the situation and being willing to answer tough questions. Finally, the hotel should be prepared to respond quickly to media inquiries. This means having a system in place for monitoring media coverage and responding to media requests in a timely manner. By following these guidelines, hotels can effectively manage their communication with the media during a crisis and ensure that their message is heard loud and clear.
Hotel Guidelines For Dealing With The Media During A Crisis When a crisis occurs in a hotel, it’s important to ...
Read more

Management – General Manager’s Responsibilities In A Crisis

General Manager’s Responsibilities in a Crisis 1. Take the immediate action required to ensure the safety of guests and employees. 2. Contact the appropriate source of assistance; for example, the fire department, police, or a medical professional. 3. Implement the relevant portion of your emergency plan. 4. Contact those within the organization who need to be informed of the crisis. This might include your supervisor, the owners, insurance companies, and company safety and security professionals. 5. Assume the leadership role expected of management during a crisis. Demonstrate your competence and professionalism by showing a genuine concern for the well-being of those affected by the crisis.
General Manager’s Responsibilities in a Crisis 1. Take the immediate action required to ensure the safety of guests and employees. ...
Read more

Security – Types Of Emergency Situations Encountered In Hotels

Types of Emergency Situations Encountered in Hotels Bomb Threat emergency. Fire Threat Emergency. Death of an In-house Guest in the hotel. Accident emergency. Lost and Found. Theft emergency. Illness and Epidemic emergency. Vandalism. Damage to property by the guest. Handling drunken guests. There are different types of emergencies encountered in hotels during the day-to-day operations and functioning of the hotel. These unforeseen emergencies can come across any time without any notice and the hotel staff should be well-trained to identify such emergencies and to be able to act quickly on them.
10 Types of Emergency Situations Encountered in Hotels There are different types of emergencies encountered in hotels during the day-to-day ...
Read more

HR – Sample Reference Check Questions For Recruiting Hotel Staff

When conducting reference checks for recruiting hotel staff, it's essential to ask questions that provide insights into the candidate's work ethic, interpersonal skills, and overall performance in a hospitality setting. Here is a sample of reference check questions tailored for hotel staff recruitment: 1. General Performance: How would you describe the candidate's overall performance during their time at your establishment? Can you provide examples of specific achievements or contributions made by the candidate in their role? 2. Work Ethic and Reliability: How reliable and punctual was the candidate in fulfilling their work duties? Can you speak to the candidate's work ethic, particularly in a fast-paced hospitality environment? 3. Team Collaboration: How well did the candidate collaborate with colleagues and other team members? Can you share instances where the candidate demonstrated effective teamwork or leadership skills? 4. Customer Service Skills: In your experience, how did the candidate handle customer interactions and guest satisfaction? Can you provide examples of situations where the candidate went above and beyond to ensure positive guest experiences? 5. Communication Skills: How would you describe the candidate's communication skills, both with colleagues and guests? Can you share instances where the candidate effectively communicated information or resolved issues? 6. Ability to Handle Stressful Situations: In a dynamic and potentially stressful hotel environment, how did the candidate handle pressure and challenging situations? Can you provide examples of the candidate remaining composed during busy or high-pressure periods? 7. Adaptability and Flexibility: How well did the candidate adapt to changes in schedule or unexpected events? Can you share instances where the candidate demonstrated flexibility in their role? 8. Attention to Detail: In a hotel setting, attention to detail is crucial. How would you rate the candidate's attention to detail in their work? Can you provide examples where the candidate's attention to detail positively impacted operations? 9. Conflict Resolution: Did the candidate encounter any conflicts with colleagues or guests, and if so, how were those conflicts resolved? Can you speak to the candidate's ability to handle and resolve conflicts professionally? 10. Areas for Growth or Improvement: Are there any areas where the candidate may need further development or improvement based on your observations? Can you share any constructive feedback that could help the candidate succeed in a new role? These reference check questions are designed to gather valuable insights into a candidate's performance and suitability for a hotel staff position. Tailor these questions based on the specific role and requirements of the hotel job in question.
Sample Reference Check Questions For Recruiting Hotel Staff When conducting reference checks for recruiting hotel staff, it’s essential to ask ...
Read more

Security – Handling Suspicious Items And Packages In Hotels

Handling Suspicious Items and Packages in Hotels Each Hotel should create guidelines and instructions on employee recognition of, response to, and reporting of unattended items. The Hotel should conduct a review of its current policies and procedures and create guidelines and instructions that coincide with the security goals and potential threats identified by the hotel organization. Coordination with transit security/police and/or local law enforcement officials will ensure a unified approach and facilitate collaborative efforts if warranted by the circumstances surrounding the discovered and reported unattended item. Guidelines on the recognition of, response to, and reporting of unattended items are provided in this training document. How to Identify Suspicious Items and Packages by Hotel Staff? Any unattended item incongruous to that location (e.g., a suitcase in the corridor or lift, restaurant, SPA).  Any unattended item located in an out-of-the-way place where it is not readily visible.  Any unattended item that matches something described in a reported threat or has a threatening note attached.  Any unattended item that has visible wires, batteries, a clock or timer, bottles, tanks, or bags attached.  Any unattended item that is abandoned by someone quickly leaving the area.  Any unattended item emitting an odor, mist, or oily liquid, or leaking a powdery substance.  Ticking, vibration, or other sound coming from the package.  Look for any Leaks, stains, powders, or protruding materials in any package.
Handling Suspicious Items and Packages in Hotels Each Hotel should create guidelines and instructions on employee recognition of, response to, ...
Read more

Finance – Types Of Profit And Loss Statements In Hotels

Types of Profit and Loss Statements Used in Hotels
Read more

Security – Hotel Fire Emergency Plan Sample

The safety and well-being of our guests and staff are our top priorities. This Hotel Fire Emergency Plan outlines procedures and protocols to be followed in the event of a fire or fire-related emergency. All staff members are expected to be familiar with this plan and undergo regular training to ensure a swift and effective response. 1. Emergency Contact Information: Fire Department: [Local Emergency Number] Hotel Emergency Number: [Hotel-specific emergency number] Hotel Security: [Security contact details] General Manager: [Manager's contact details] Hotel Address: [Full address] 2. Fire Detection and Alarm Systems: Smoke Detectors: Installed in all guest rooms, public areas, and back-of-house areas. Fire Alarms: Audible alarms will sound throughout the hotel in case of fire detection. Manual Pull Stations: Located near exits and stairwells for immediate activation. 3. Emergency Evacuation Procedures: Evacuation Routes: Clearly marked evacuation routes are posted on guest room doors and in public areas. Assembly Point: Designated assembly point is [Specify location]. Floor Wardens: Assign and train floor wardens for each floor to assist in the evacuation. 4. Fire Suppression Systems: Sprinkler Systems: Installed throughout the hotel to suppress and control fires. Fire Extinguishers: Strategically placed and regularly inspected. Staff trained in proper usage. 5. Guest Communication: In-Room Information: Fire safety information is available in guest rooms. Public Announcements: In case of an emergency, use the PA system to provide clear instructions to guests. 6. Staff Training: Regular Training Sessions: Conduct regular fire safety training for all staff members. Drills: Periodic fire drills to ensure staff familiarity with evacuation procedures. 7. Guest Education: Welcome Packet: Include fire safety information in the welcome packet for guests. Digital Platforms: Utilize the hotel website and mobile apps to provide fire safety details. 8. Emergency Equipment: Emergency Lighting: Ensure all exit routes are well-lit during power outages. Emergency Evacuation Chairs: Available for guests with mobility challenges. First Aid Kits: Located at designated areas throughout the hotel. 9. Coordination with Local Authorities: Regular Meetings: Coordinate with local fire departments for joint training exercises. Emergency Services Access: Provide easy access for emergency services to the hotel premises. 10. Continuous Improvement: Review and Update: Regularly review and update the emergency plan based on feedback, lessons learned, and changes in regulations. Conclusion: The Hotel Fire Emergency Plan is a living document that requires active participation and commitment from all staff members. By following these guidelines, we can ensure the safety and well-being of our guests and staff in the event of a fire or fire-related emergency. Stay vigilant, be prepared, and prioritize safety at all times.
Hotel Fire Emergency Plan Sample The safety and well-being of our guests and staff are our top priorities. This Hotel ...
Read more
Previous 123456…28 Next
© 2024 Setupmyhotel All rights reserved.
Privacy Policy About Contact Glossary Terms