SOP – Front Office – How to Control Guest room keys
How to control guest room keys in Front Office? Purpose: It is the duty and responsibility of the front desk staff ...
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Chief Security Officer / Security Manager – Job Description
Job Description for Chief Security Officer Position Summary: As a Security Chief, you are responsible to protect and safeguard all ...
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SOP – Front Office – Handling A Drunken Guest / Intoxicated Guest
How To Handle a Drunk or Intoxicated Guest? Purpose of this SOP: The front office team should be familiar and trained with ...
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SOP – Front Office – Open in room Safe/Locker On Request
Opening of In-room Safe/Locker By Front Desk On Request Opening In-room Safe Standard Procedure: 1. Upon receiving the guest’s request to ...
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